[Resolved]  Airtel — Verification delay for the new sim

Address:

Bangalore, Karnataka

i am working for Del services & i purchased a new cooprate sim for my wife under my name . Ihave submitted all the legal documents . i had purschased the sim in 1st week of december. The verification people had come to my offfice & hoem address. Since i was in meeting i was not able to meet the person who had come for verifcation . On 3rd december i called the Airtel customer care & infomred that i was not able to meet the person so please donot block my sim . Supervisor by name Gopinath had taken my complaint & he assured me that this wil be taken care off. On monday that is on 6th my out going & sms were banned stating that address verification failed . I called once again to the customer care they said it wil be resolved in next 24 - 48hrs & they wil send for re verifivcation . At the same time my shift changed to night shift & my work timings is ftrom 9 pm - 6 am . I also told him that i am working at night . they said they cant do anything & i have to be there in teh morning when they come for re verification .
I wanted to escalate this again so they gave me a Nodal officer number i spoke to Mr. Asif the nodal officer . I was surpirsed that they are least bothered about the customers he said he can arrange the verification only in his business hours . I remined him once again that i work at night shift but he said he culdnt help me much . so i agreed for a reverification but also gave him a time period informing him that i wil be in office between 5.30 pm - 6.30 pm . He agreed to that . Next day again i get a cal from vereification department at 1 pm asking me to sign the documents in 5 mins ion my office . I ahd already told those supervisor that in teh miorning i wil at home sleeping . I dont knwo what language i need to speak with them & make them undesrtand . Even when i agve an appointment they couldnt do it . I escalated te issue to applet officer thats the highest point of escalation in Airtel thats what they claim . I spoke to Ashwini they said it wil be taken care off but stil no go . i called again on thursday they said Ashwini was on leave for 4 days & ramesh wil take care of it ,. However til now it has not been resolved
Being a customer it me who sis usffering . I got a Sim whihc is of no use . I have shared teh number with everyone but still i cant use it . I dnt knwo what needs to be done . Can anyone please heklp me