Airtel — Installation of DTH
jnesan on Apr 16, 2011
Out of frustration I am writing about the service provided by Airtel DTH. I had raised a request on 10/04/11 for reinstallation of DTH as I moved to another house. Promptly, I received the following SMS from AIRTEL DTH: "Dear Customer, request no-6811117 for 'Relocation request', 'Happy Code-8KFY. Share code with the engineer once issue is resolved. for any query pls call 9379227794"
I was trying to reach the given number for the past 5 days, there was no response. Fortunatly, I called the guy at around 3:00 in the noon. he said, that he would give a call to technician and get back within a minute. There was no response again from him. similarly, I tried reaching him 5 times, he said the same till 8:00 PM. after 8:00 PM, his mobile went off to not reachable.
Its since more than a week, raised a request for relocation of DTH. So far, it has not done. there is no response at all from the service engineer.
I think, I need to take the issue to Consumer Court.
Emmanuel J D
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Airtel - excess deduction of Rs,249/- as monthly GPRS rental from my prepaid account. Mob No.9955343727
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