[Resolved]  Airtel — wrong installation

Address:

Bangalore, Karnataka

Hello Mr. Sharad Damani
Please help me in resolving this issue
Regards
Sharad
[protected]

-----Original Message-----
From: Javeri, Sharad
Sent: Thursday, June 30, 2011 12:28 PM
To: '[protected]@in.airtel.com'; 'dthnodal.[protected]@airtel.in'
Subject: RE: no signal problem

Hello
Airtel my problem refunding the subscription charges has not been addressed. As agreed with you this problem of wrong installation was there from the time installation was done but till date it was not rectified . I lost 1000 Rs without any channels being available for viewing to me

Regard
Sharad



-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, June 18, 2011 4:47 PM
To: Javeri, Sharad
Subject: Re: no signal problem

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 18/06/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 9104258.

It is our privilege to have you as our valued customer and we look forward
to a long and fruitful association with you.

Regards,
Salman Ahmad
airtel digital TV

Know more about airtel digital TV

Now watch Akshay Kumar and Sonam Kapoor in the latest blockbuster comedy
THANKYOU @ just Rs. 30 on Channel No. 150. To watch today, SMS "BOOK 150
to 54325" from your registered telephone number. BSNL/MTNL users can SMS
BOOK 150 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
In case you get error code 6 after recharging your account, please sms
HR to 54325 from registered mobile number and ensure that your set top
box is on for the next 30 minutes. BSNL/MTNL users can SMS HR to
[protected].
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


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"Javeri, Sharad" To
<sharad.[protected]@sa "[protected]@airtel.in"
p.com> <[protected]@airtel.in>
cc
06/15/2011 02:13 "dthnodal.[protected]@airtel.in"
PM <dthnodal.[protected]@airtel.in>
Subject
no signal problem
P Please do not print this e-mail
unless it is absolutely necessary P









Hello Airtel ,
my customer complaint no is 8764240 from past one month I am not able to
see 20 -25 channels almost I have launched the complaint 10 times so far no
response from your end please resolve the issue
Regards,
Sharad



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