[Resolved]  Airtel — Bill issue

Hi .,

This is regarding the an issue beign faced with airtel. Airtel has not yet delivered the bill, for past 4 Months. Despite of repeated follow-ups, they have not send me the bills. I have asked fro Itemised bill.. But they have forwarded standardised bill(soft Copy).

I had been following for Days/Months together. But of no use. Instead of sending me the bills, they keep suspending my services.

I had been tried reaching their Nodal Officer and the Appellate Officer. Finally after waiting for hours together, I spoke One Miss/Mrs Bharathi(on 02/04/2009), Who did not even bother to listen to customer grievance. I tried for appellate officer, but it was fruitless. The telephone kept ringing at Appellate Office and no one bothered to pick the call..

Again back to Customer Care, been following up for days together. Had spoken to Sandhya(07/04/2009), Syeeda, Manjunath, Rahul(Floor Manager), herdeep(Floor Manager's Manager), Manu(Floor Manager), Ram Prasad(Floor Manager's Manager).

There had been lot of inconsistency in the information, that, we as consumer are unable to trust, we are escalating the issue to the right person. When asked for Floor Manager's Boss, the call was tranferred to Herdeep. After a long conversation, the Service was enabled.

Two Days later, again services were suspended. Then I spoke to Manu(02/05/2009), who claimed that he was Herdeep's Boss..

Today(04/05/2009), Having spoken to Ram Prasad, I understood that, Manu Reports to Herdeep/Ram Prasad.

Looking at this, Its very clear that, Customer Services are really fooling Consumers.

Can You please look into the issue and help the consumers have a good response and good service from this company.

Comparing the complaints, Its very clear that, Airtel has got largest number complaints than the other market players.

Hence I Request, the Team, who handles Consumer Complaints, to take up this issue, seriously along with TRAI and help the consumers.

Regards
Krishnan Unni S
krishnanunni.[protected]@gmail.com

Give My airtel no. Call History & bills softcopy for this no. [protected]
my no. is [protected]

resp sir/mam,
i am using my aitel landline with dsl for last maonth 2mbps speed 4gb free.rental=749.i have used 3gb of that.now what happened is bill is of ammount 3576 rs is made to my account.i have called them too much but they are not taking attention on my complaint now i say to them is plz disconnect my connection and i dont want to use anymore your services and i am not paying your bill.plz help me.my landline no is [protected].

Dear Sir,
This is regarding the issue of bill for the month of sep 2009. On dated 2 sep i called the customer care on 121 regarding the activation of sms pack and airtel 2 airtel 20p pack but the executive only activated the sms pack and not even mentioned in his notes about the activantion of airtel 2 airtel 20p pack, thus for this reason i have charged Rs1. Pls solve my issue as soon as possoble for which i will be thankful to you.

Dear Sir,

I have requested to Airtel for migration of traffic due to more uses of Broadband, but they are not ready to migrate to plan because they want 3 working days before billing cycle. I have log the compliant on 09 April 2011 and my billing cycle was 12th of every month. They have profit of less plan while user using more bandwidth.
I would like to request you to look into the matter..
Anant Prasad
Airtel Landline NO[protected]
Mobile No [protected].

This Complaint Is Regading Bharti Airtel Teleservices.

My Name Is Uday Kumar. Airtel Phone Number Is [protected] Landline &
Internet Connection Number. This Connection Wasn't Working For The Time
Period From May12th To June 17th 2011 Neither The Phone Nor The Internet
Connection. When I Spoke To The Customer Care Pupil They Said They Will
Waive Off Bill Amount For Those Many Days. For The Month Of May They Have
Given Waiver And I Have Paid 526RS Regular Tariff Is 799RS Per Month. Paid
Rs 526 For The Month Of May Paid Before Due Date 326 Rs Was Waived Off.
Now I Was Supposed To Get Another Waiver For The June Month Also Because The
Connection Was Not Working Till June 17th 2011. A Customer Care Executive
Ms. Laxmi Said That I Have Got The Waiver For The Month Of June Also And The
Amount Is 425.26 The Complaint Number Is 1660592. And When I Asked For An
Acknowledgement She Said The Complaint Number Is The Acknowledgement I Paid
425 At Airtel Outlet In Cunningham Road

Again A Got A Call From The Airtel Pupil Saying That The Waiver Is Not Applicable. I Spoke To Customer Care Executive Who Connected Me To Mr. Venkat (Supervisor) For The Customer Care Executives. He Says We Wont Give Waiver. Its Their Mistake And Not Ready To Compromise On Anything. So What I Say Is DO NOT SUBSCRIBE ANY AIRTEL SERVICES OR ANY AIRTEL CONNECTION. These Pupil Do Not Provide Solution Only Want Money. PUPIL WHO HAS SUBSCRIBED CONNECTION FROM AIRTEL PLEASE GIVE IT BACK. BECAUSE SOME POINT OR THE OTHER THEY WILL DO THE SAME THING TO YOU.
DON'T BELIEVE AIRTEL.DON'T BELIEVE AIRTEL.DON'T BELIEVE AIRTEL
BECAUSE IAM FED UP WITH THESE PUPIL

BELIEVE GOVERNMENT SERVICES IN SUCH CASE TAKE BSNL CONNECTION FOR LANDLINE & BROADBAND.

PRIVATE SECTOR ARE FRUAD
Regards,
Uday Kumar.A

Dear Sir/Madam,

I am Aditya Arya and my Airtel mobile number is [protected]. For the billing cycle of 23/10/2012 to 22/11/2012, I have received a bill of Rs 1,902.59 which took me by surprise. After thoroughly going through the details, I found out that major portion of the bill amount is formed by internet data usage. I was using a combo pack 150 providing 1gb data free (500MB - 3g; 500MB - 2g). As I use software on my phone to track my data usage and also from time to time I check with airtel customer service about the same, I knew that I had not exceeded that limit. I called up customer service on 26th November, 2012 and I was told that I have used only 174.69MB - 3G data and around 652.53MB - 2G data. In total around 827.22MB. Further I was told that although I have not exceeded the total data cap of 1GB, I have exceeded my 2G limit of 500MB and the data usage beyond that threshold has been charged 10paisa/10kB (Rs10/1MB).

During the time of subscription, I was misinformed and provided wrong information that I would be getting 3G speed for first 500MB after which 2G will kick in for the next 500MB. And after I have consumed 1GB data charges would be on per MB usage.

Now the problem is two-fold: Firstly, I was misled by customer care at the time of subscription. I was not provided correct information or maybe it might be airtel's tactic to keep consumers in the dark so we end up getting more bill and thus have to pay more.


Secondly, Is it my fault that airtel does have good enough 3G coverage as I merely ended up using 174.69MB and for the major part was on 2G. Logically, does it make any sense that 325.31MB of 3G unused. Tell me why I did not get 3G speed???? Why I ended up using 2G when 325.31MB of my 3G quota was left??? Why was I misled and given wrong information???

If I had known the truth and was given the correct information I would have never opted for such a plan. I am not a fool that I would keep on using 2G, which is so expensive.

I have been told that I can get a waiver of Rs 500, whereas I would like a waiver of 1405.30.

Further, it seems that airtel does not value its customer every-time I have to take initiative to call and check the status of the issue. Also, I was told by airtel's nodal officer in a very rude way to accept the waiver of Rs 500 or else do whatever I like. It seems that I hold no value as a customer to Airtel.

Aditya
New Delhi
[protected]

Sir

I am using Two nos. [protected] & 741 for the last 10 years of Airtel. And for the last 6 years Advance rental plan was activated. This time I decided to have my no. shifted to corporate plan and was waiting for Airtel prior information. On Jan 25th i received a message saying that Advance rental has been activated . I immeidatkey called their helpline 121 and informed that I do not want this plan as such do not activate. They said their ssytem is down and you call tomorrow. I called on 26th Jan and logged the SR. Airtel had shifted me to Corporate plan but had debited Rs. 999 each on both Mobiles as advacne rental. They are not reversing these charges . Why should I suffer for no fault of mine.

I just want that Airtel should reverse these Rs. 999 from the current bill (in both the cases) so that I can pay the balance.

My mail ID is [protected]@yahoo.com

We have not used internet from 20th Feb to 25th Feb due to Technical issues from Airtel. The issue has been resolved after 5 days. Please waive the bill amount for this bill period.

i want my internet bill details last 3 month bill details and usage also this is my postpaid number [protected] send me bill details my mail id mahe.[protected]@gmail.com