Airtel — Activation of packs

Address:

Belgaum, Karnataka

Airtel people are activating the various packs like:movie pack, sms pack,hello tune,caller tunes,mms and various other packs without the consent of the concerned customer..They say that even if we open the msg the pack gets activated automatically,but my question is without opening the msg how do we get to know who's msg is it?So this only means that they are purely cheating the customers..There are many older people or rather you can say people who are not used to operating the mobile phones and some cannot even check their msgs,so they dont even realise that some pack has got activated and their amounts are getting deducted.They are under the impression that their balance is reducing due to their large phone calls where as their amounts are getting deducted on such packs which they are not even aware of..
When we call the customer care they initially say that they cant refund the amt,later when you shout at them or threaten them they agree for a refund.But when people call up and complaint and are soft enough with them they just do not cater to them and neither refund them the amt.
It has practically happened with me for almost 4 times and everytime its the same story.I have come across nearly 15 people facing the same prob and who have not even been refunded with the amt..I've spoken to many of the supervisors there including the Zonal manager.
Its just fooling around with the customers and cheating them...
Plz let me know what can be done how to help others in the same matter.at the earliest.