[Resolved] Airtel — Airtel Broadband | |||
A/c[protected] Hi i have alredy complained about bill of 18200,but there is no solution in that,here i attached mail that sent by customer care,clear show plan activated from 11 of oct....they told me my plan will activated from 11 of oct,never told that actvated in sep'', From: [protected]@airtel.in Sent: Sat, 10 Sep 2011 11:13:49 To: [protected]@rediffmail.com Subject: Re: CONVERT PLAN INTO 549 RS [|BAL|Qrc[protected]|] Dear Customer, Ref: Email dated[protected], requesting for change of bill plan on your airtel number 16262735. Thank you for writing to airtel. We are pleased to know of your intent to avail our services and welcome the opportunity to assist you. We understand that you have requested for change of bill plan to ACe 3 GB 549 for your airtel account. The request has been registered with us with the reference number 3806884 and the same will be effective from next bill cycle date[protected]. For your reference, the tariff for ACE 3 GB is attached herewith, kindly Switch off the modem when not in use. Plan Name Ace 3 GB Plan Rental 549 Speed 1 Mbps Free DSL Usage in GB/FUP 3 Data Transfer charges - Rs./MB 0.2 Speed Post FUP/Billing Cap 256 Kbps Billing Cap - DSL Rental+Usage 1999 Voice Billing Cap limit Rs. 100 A2A Billing Cap Details Billing Cap Limit of Rs. 2000 after which charging takes place as per pulse matrix (ISD calls not part of billing cap) Voice Matrix Pulse Rate Local FL - A2A 60 p/min Pulse Rate Local FL - Others 75 p/min Pulse Rate Local Mobile - A2A 60 p/min Pulse Rate Local Mobile - Others 75 p/min Pulse Rate STD Inter 75 p/min STD A2A (FixedLine & Mobile) 60 p/min Free VAS PC Secure 0 Learn Next 0 You may also log on at our website www.airtel.in to know about more plans available. We hope that we have been able to assist you suitably. Please do write in for any further assistance. warm regards Harshini H customer care executive bharti airtel limited . Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DA3D444D96F71A7B9AE22C6C96F7 5 4 E799DFC E6DE77B9CFC1B798A8B8D8C8B89FA1E62A6ED147194FA1F&refno=Qrc[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 16 Comments | |||
Comments
Airtel Chennai Guindy
I have applied for Airtel broadband connection last month (22/Feb/09). The sales guy " Chandra mohan" came to my house and collected the money and all the documents. After that till now he has not attending my phone calls. NO RESPONSE!!! (He had given FALSE COMMITMENT like they will provide connection with in two days!!!)
I called Customer service in the same week and i was trying to launch a complaint. those guys said it would take min 7 days, after 7 days only i can launch a complaint!!! (I don't know how sales guy given 2 days time form me!!!) NO RESPONSE for this complaint.
3 times i directly i went to guindy Airtel office. Bit RESPONSE from sales head ( Babu ). installation has been done, but not completed the work. till now (12/Mar/09) I didn't get the NET connection. What can i do with the PVC pipes and wires????????
I hope they wouldn't send bill for last 20 days!!! ha ha ahh haaa
I have applied for Airtel broadband connection last month (22/Feb/09). The sales guy " Chandra mohan" came to my house and collected the money and all the documents. After that till now he has not attending my phone calls. NO RESPONSE!!! (He had given FALSE COMMITMENT like they will provide connection with in two days!!!)
I called Customer service in the same week and i was trying to launch a complaint. those guys said it would take min 7 days, after 7 days only i can launch a complaint!!! (I don't know how sales guy given 2 days time form me!!!) NO RESPONSE for this complaint.
3 times i directly i went to guindy Airtel office. Bit RESPONSE from sales head ( Babu ). installation has been done, but not completed the work. till now (12/Mar/09) I didn't get the NET connection. What can i do with the PVC pipes and wires????????
I hope they wouldn't send bill for last 20 days!!! ha ha ahh haaa
i am book broadband 11/06/2009 form no. 1764563 receipt no. 711685 amount cash ad. 2100 pay
[protected] [protected]
[protected] [protected]
i was a fan of Mr. Mittal's progress story as first generation entreprenuer...salute to his vision and taping the opportunity...but i am sure we will see the down fall of Airtel very soo not because of Market/Investors/Technologies but only because of its Customer services.
They have hardly any understanding as what a customer is all about. i think " Process Delay, Confusion, Careless Approach" are some of the defined competencies to get promotion for Airtel's Manpower.
They have hardly any understanding as what a customer is all about. i think " Process Delay, Confusion, Careless Approach" are some of the defined competencies to get promotion for Airtel's Manpower.
AIRTEL - centrex not working
I am extremely dissappointed with airtel's customer service.
None of my complaints (more than 10) about following problems through regular channels have been resolved.
i have raised issues for my airtel number [protected] 10 times from the past one month and no resolution is provided
it just seems that there is absolutely no use to expect better service from airtel even though this is a private player. It seems they do not care if few customers are lost due to poor service. They also do not care about the pain they cause their customers.
himanshu
delhi
I am extremely dissappointed with airtel's customer service.
None of my complaints (more than 10) about following problems through regular channels have been resolved.
i have raised issues for my airtel number [protected] 10 times from the past one month and no resolution is provided
it just seems that there is absolutely no use to expect better service from airtel even though this is a private player. It seems they do not care if few customers are lost due to poor service. They also do not care about the pain they cause their customers.
himanshu
delhi
thank you
my complaint has been resolved but wished not waisted the time i spend for not been provided the resolution earlier.
my complaint has been resolved but wished not waisted the time i spend for not been provided the resolution earlier.
Hey
The airtel broadband services offers plans which have a limited download. This limited download is justified on the basis of a 'fair usage policy', something they claim is implemented throughout the world. However, airtel fails to justify what in reality is fair usage policy. I have lived in the Uk, US and Canada in the past 7 years and the fair usage policy which is implemented there is substantially different from the one which is implemented here. The internet companies abroad provides what Fair usage policy and only implement it on individual basis when the particular user downloads something illegal or pirated such as movies, music on torrents or uploads something illegal.
An example of such fair usage policy can be found on the o2 website(an ISP in london)
Here is the link to the site. http://www.o2.co.uk/assets2/pdf/O2_Broadband_Fair_Use_Policy_06_09_10.pdf .
Point 1 of the PDF clearly provides that when FUP will be implemented and broadly covers the cases when the user indulges in illegal activities and not lawful downloading or streaming.
However, in India, airtel slows down the speeds irrespective and even if you stream or download music legally the download speed is reduced considerably after the downloads crosses the specific limit.
This is nothing but cheating by Airtel in the garb of FUP, something which is a completely different policy. I hope the governing authority takes this into account and gets rid of this sham.
The airtel broadband services offers plans which have a limited download. This limited download is justified on the basis of a 'fair usage policy', something they claim is implemented throughout the world. However, airtel fails to justify what in reality is fair usage policy. I have lived in the Uk, US and Canada in the past 7 years and the fair usage policy which is implemented there is substantially different from the one which is implemented here. The internet companies abroad provides what Fair usage policy and only implement it on individual basis when the particular user downloads something illegal or pirated such as movies, music on torrents or uploads something illegal.
An example of such fair usage policy can be found on the o2 website(an ISP in london)
Here is the link to the site. http://www.o2.co.uk/assets2/pdf/O2_Broadband_Fair_Use_Policy_06_09_10.pdf .
Point 1 of the PDF clearly provides that when FUP will be implemented and broadly covers the cases when the user indulges in illegal activities and not lawful downloading or streaming.
However, in India, airtel slows down the speeds irrespective and even if you stream or download music legally the download speed is reduced considerably after the downloads crosses the specific limit.
This is nothing but cheating by Airtel in the garb of FUP, something which is a completely different policy. I hope the governing authority takes this into account and gets rid of this sham.
I bought a new Airtel Broadband connection.. But i sucked with the speed.. For Rs.881 i got only 512kbps.. In BSNL we will get 2Mbps for Rs.500.. The only advantage is it is Airtel is Unlimited.. But the work which i do all the day in Airtel Broadband can be done in 3hrs in BSNL.. So this Airtel is cheating us... My friend who have the same unlimited connection pays only 500rs for 1mbps.. it seems he got BB connection in some offer.. but i pay 881rs per month but i SUCK.......... wat the hell is this Airtel... i dont like this ...
Hi,
This is regarding cancellation of Airtel broadband.
My Airtel land line number :[protected]
I requested to cancel the broadband on 8th June 2011 & they came and collected instrument on 10th June2011. Reference no : 44308 & contact person is Rajni.
I called on 17th June 2011, they said I requested to retain and transfer. Then I asked for cancel.
Reference number : 495064.
I called on 25th June 2011, same story : Reference number :309757
I called on 1st week of July 2011, the connection is under different name and bill send it to me.
Connection under :
Sunil,
No F3/White house building,
Stant mark road,
1st floor, opp: SBI bank,
Bangalore -01.
contact number : [protected].
But they are sending me the bill.
They are not ready to disconnect the connection.
I really not understand how to act on this.
Please do need full.
With best regards,
lohit.
[protected].
This is regarding cancellation of Airtel broadband.
My Airtel land line number :[protected]
I requested to cancel the broadband on 8th June 2011 & they came and collected instrument on 10th June2011. Reference no : 44308 & contact person is Rajni.
I called on 17th June 2011, they said I requested to retain and transfer. Then I asked for cancel.
Reference number : 495064.
I called on 25th June 2011, same story : Reference number :309757
I called on 1st week of July 2011, the connection is under different name and bill send it to me.
Connection under :
Sunil,
No F3/White house building,
Stant mark road,
1st floor, opp: SBI bank,
Bangalore -01.
contact number : [protected].
But they are sending me the bill.
They are not ready to disconnect the connection.
I really not understand how to act on this.
Please do need full.
With best regards,
lohit.
[protected].
This month i got the bill 1176 /- and when i should except that this will resolve.
Two Guys called me for to pay the bill on 3rd Aug 2011.
I got the SMS also to pay the Bill.
What i need to do to resolve this issue.
Two Guys called me for to pay the bill on 3rd Aug 2011.
I got the SMS also to pay the Bill.
What i need to do to resolve this issue.
@airtelpresence:: I dont trust you guys anymore.. i tried to reach your customer care for many times.. You people played like with me.. i called all the numbers you gave.. and i got no answer.. My local Airtel office said to call 198, They told tat they wont handle broadband and gave local airtel customer care landline number, Tat number oh god it is only a recorded voice. I tried 121 a lady is speaking with out hearing what i am trying to say.. all she is saying "What can i do sir? Welcome to Airtel.. we are not dealing with broadband bla bla bla bla", for god sake she didnt even listened what i was trying to tell, actually i was trying to reach some higher authority through her, But she made me tensed and i disconnected the call. Atlast I went to Airtel Broadband Office in person to solve this, but they didnt treat me good.. Worst response ever i saw.. Even in BSNL they wont respond like this... I cant tolerate anymore.. now my company is paying my internet bill.. thats y i am still in airtel.. When this connection becomes my own personnal connection the next second i will apply for DISCONNECT!!! AIRTEL is a FRAUD
Dear Friends,
Be aware
My plan My Friend plan
======= ==============
Plan Unlimited Unlimited
Speed 512kbps 1.5 Mbps
(After 8Gb 256kbps) (After 8Gb 1Mbps)
MONTHLY BILL Rs. 881 Rs. 500
I dont know what to tell... They say that he got that connection in an Offer.. what offer is this????
you can reduce the initial amount or first 6months bill.. but what is this???
If it is offer, Then i need this Offer... Can you give me?? Can you give me?? Answer me AIRTELPRESENCE, , , , Answer this question to everyone...
Be aware
My plan My Friend plan
======= ==============
Plan Unlimited Unlimited
Speed 512kbps 1.5 Mbps
(After 8Gb 256kbps) (After 8Gb 1Mbps)
MONTHLY BILL Rs. 881 Rs. 500
I dont know what to tell... They say that he got that connection in an Offer.. what offer is this????
you can reduce the initial amount or first 6months bill.. but what is this???
If it is offer, Then i need this Offer... Can you give me?? Can you give me?? Answer me AIRTELPRESENCE, , , , Answer this question to everyone...
The above post is not clear since i wrote it like a table... it is not supported here...
Ok.. here is the details..
I pay Rs. 881 for 512kbps(after 8Gb usage 256kbps) = UNLIMITED
My Friend pay Rs.500 for 2Mbps(after 8Gb uage 1Mbps)= UNLIMITED
I dont know what to tell... They say that he got that connection in an Offer.. what offer is this????
you can reduce the initial amount or first 6months bill.. but what is this???
If it is offer, Then i need this Offer... Can you give me?? Can you give me?? Answer me AIRTELPRESENCE, , , , Answer this question to everyone...
My dear Friends,
Please dont choose Airtel.. BSNL provides extra ordinary plans.. Check the following link.. among that i am gonna choose 600 COMBO.. speed rocks... believe me...
http://www.bsnl.co.in/service/new_BB/BB_COMBO_lim.htm
Ok.. here is the details..
I pay Rs. 881 for 512kbps(after 8Gb usage 256kbps) = UNLIMITED
My Friend pay Rs.500 for 2Mbps(after 8Gb uage 1Mbps)= UNLIMITED
I dont know what to tell... They say that he got that connection in an Offer.. what offer is this????
you can reduce the initial amount or first 6months bill.. but what is this???
If it is offer, Then i need this Offer... Can you give me?? Can you give me?? Answer me AIRTELPRESENCE, , , , Answer this question to everyone...
My dear Friends,
Please dont choose Airtel.. BSNL provides extra ordinary plans.. Check the following link.. among that i am gonna choose 600 COMBO.. speed rocks... believe me...
http://www.bsnl.co.in/service/new_BB/BB_COMBO_lim.htm
Broadband Connection
I had paid Rs. 500 as advance payment for an Airtel Broadband connection vide cheque no. 268479 dt. 23.7.11 drawn on ICICI Bank. The cheque was handed over to Airtel's representative Mr. Parminder Singh on 23.7.11 and Airtel's customer enrolment form no. 2757393 dtd. 23.7.11, duly filled, handed over to him.
Regret to inform that the Broadband connection has not been provided to date. Further, despite repeated reminders, the advance payment given by me, too, has not been refunded by the company.
It is unfortunate that such a big company should indulge in such unethical practices.
J. K. Mutreja
[protected]
I had paid Rs. 500 as advance payment for an Airtel Broadband connection vide cheque no. 268479 dt. 23.7.11 drawn on ICICI Bank. The cheque was handed over to Airtel's representative Mr. Parminder Singh on 23.7.11 and Airtel's customer enrolment form no. 2757393 dtd. 23.7.11, duly filled, handed over to him.
Regret to inform that the Broadband connection has not been provided to date. Further, despite repeated reminders, the advance payment given by me, too, has not been refunded by the company.
It is unfortunate that such a big company should indulge in such unethical practices.
J. K. Mutreja
[protected]
hi, i ordered for broadband connection online using airtel website. it asked me to pay 500rs which i did through my card. after that i have not received any communication about this. I also contacted your customer care about this and after 3 or 4 mails about this from them i have not yet got a reply yet. its been couple of months and airtel has still not refunded the money i paid for a connection, which i have not received. Could you please let me know what is happening with this?
I applied for a new broadband connection online almost 2 months ago (reference number BR6356063).
After 2 weeks, they did not do anything about it, so i called up customer care and raised a complaint(complaint no.[protected]. Even then all they did was call me and asked what my problem was.
After waiting another week i called them again and they told me my complaint had been resolved and there was a problem with my application. So they raised a new connection request on 7th April (ref no [protected]) and they promised me the connection would be set up in maximum 7 days.
After another month of me repeatedly calling their customer care and raising 2 more complaints (no. 45012666 and no.[protected], no action has been taken by them on my request as of today. Maybe posting here will somehow help me.
Unfortunately for me Airtel is the only Broadband provider in my area and I am stuck dealing with them.
After 2 weeks, they did not do anything about it, so i called up customer care and raised a complaint(complaint no.[protected]. Even then all they did was call me and asked what my problem was.
After waiting another week i called them again and they told me my complaint had been resolved and there was a problem with my application. So they raised a new connection request on 7th April (ref no [protected]) and they promised me the connection would be set up in maximum 7 days.
After another month of me repeatedly calling their customer care and raising 2 more complaints (no. 45012666 and no.[protected], no action has been taken by them on my request as of today. Maybe posting here will somehow help me.
Unfortunately for me Airtel is the only Broadband provider in my area and I am stuck dealing with them.
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I recently shifted the connection to BSNL and was verry happy the connection speed and the time within they connected.