Airtel — billing | |||
i had made my payment of rs1800 of my airtel broadband connection([protected]) on 24rth of march 2012...but due to some technical issues my payment has not been yet updated.....Airtel called me several times to send my bill soft copy....m sending it from the link what airtel have suggested...if airtel still fails to update my payment then disconnect my service please...m sorry for my rudeness but i can't let it go my rs 1800..! Was this information helpful? | |||
 69 Comments | |||
Comments
sir,
I had given my problem many a time to coustomer care but there has been no action taken, my complaint is that there is a wrong deduction of amount from my account on date[protected]. i was having a balance of Rs. 475 app. and after deduction of gprs connec. charges it should be Rs. 225 but it was Rs. -30. This is for the second time my balance has gone like this, in the month of september also the same happenend but it was resolved few days later.
pl. rectify my probelm at an earliest.
naveen gupta
mobile no. [protected]
I had given my problem many a time to coustomer care but there has been no action taken, my complaint is that there is a wrong deduction of amount from my account on date[protected]. i was having a balance of Rs. 475 app. and after deduction of gprs connec. charges it should be Rs. 225 but it was Rs. -30. This is for the second time my balance has gone like this, in the month of september also the same happenend but it was resolved few days later.
pl. rectify my probelm at an earliest.
naveen gupta
mobile no. [protected]
Hi,
I am a consumer of Airtel Postpaid Mobile number of [protected] and due to some problem i decided that i surrender my connection on Oct 2nd week. But i am getting the bill on Nov and When i check with callcentre, they said your connection is still active, first pay the bill. and they have told us that , the refund will be returned after 60 days.
I am a consumer of Airtel Postpaid Mobile number of [protected] and due to some problem i decided that i surrender my connection on Oct 2nd week. But i am getting the bill on Nov and When i check with callcentre, they said your connection is still active, first pay the bill. and they have told us that , the refund will be returned after 60 days.
Hi,
This mail is marked to tell you people how hopeless your service is. I am thoroughly annoyed by the level of service that you people have. To be very honest this is the most pathetic response, any service provider can provide, you people are carrying out your service in the worst manner. No other organization can have this disgusting level of service.
I am calling you people since the month of November for a hard copy of my Bill. I just wanted to change the Billing mode from e-mail to paper. And surprisingly you took 5 months to do that. And the best part it is still not done. For one simple request I am calling you people since 5 months and still no solution provided. I must have called you dozens of times.
Few Reference numbers are,
[protected]
[protected]
[protected]
15885109
[protected]
I am paying you people Bills regularly, If I ask you for a copy of my bill it’s not a favor that I am asking for. I pay for the service that I use. I deserve Bills and have all legal rights as well to demand it.
Whenever we call you its another side of Hopeless Service, calls are placed on Hold without even informing us. People are rude enough to disconnect the calls, if they do not have any solution. They transfer the call to wrong department intentionally. They place call on Hold and never turn up. They do not even have a customer centric attitude. The was our call is escalated is a real ugly situation.
I am really Sorry to say that I am a Customer of such a Firm.
This mail is marked to tell you people how hopeless your service is. I am thoroughly annoyed by the level of service that you people have. To be very honest this is the most pathetic response, any service provider can provide, you people are carrying out your service in the worst manner. No other organization can have this disgusting level of service.
I am calling you people since the month of November for a hard copy of my Bill. I just wanted to change the Billing mode from e-mail to paper. And surprisingly you took 5 months to do that. And the best part it is still not done. For one simple request I am calling you people since 5 months and still no solution provided. I must have called you dozens of times.
Few Reference numbers are,
[protected]
[protected]
[protected]
15885109
[protected]
I am paying you people Bills regularly, If I ask you for a copy of my bill it’s not a favor that I am asking for. I pay for the service that I use. I deserve Bills and have all legal rights as well to demand it.
Whenever we call you its another side of Hopeless Service, calls are placed on Hold without even informing us. People are rude enough to disconnect the calls, if they do not have any solution. They transfer the call to wrong department intentionally. They place call on Hold and never turn up. They do not even have a customer centric attitude. The was our call is escalated is a real ugly situation.
I am really Sorry to say that I am a Customer of such a Firm.
TO,
The Account officer,
Bharti Airtel,
Subject:-Wrong Billing of my post paid connection.
Respected Sir/ Madam,
I have got an Airtel post paid connection in the month of March from Dwarka Airtel Shoppe and I opted for Airtel 444 plan. But now I am facing some problems with my Airtel connection billing.
• I was committed that in this plan no CLIP charges will be there in my monthly bill as its free under Airtel 444 plan.
• Moreover as per the Airtel 444 plan, first 444 calls will be free but I was charged for them as well
Please give kind consideration to this complaint else I am not going to pay bill until I get the confirmation on the same and will go to court for charging me in a wrong way.
I hope that you will understand this and take this complaint seriously.
COPY OF LAST MONTH BILL IS ATTACHED
Thanks,
Regards,
Atul Tyagi
[protected]
The Account officer,
Bharti Airtel,
Subject:-Wrong Billing of my post paid connection.
Respected Sir/ Madam,
I have got an Airtel post paid connection in the month of March from Dwarka Airtel Shoppe and I opted for Airtel 444 plan. But now I am facing some problems with my Airtel connection billing.
• I was committed that in this plan no CLIP charges will be there in my monthly bill as its free under Airtel 444 plan.
• Moreover as per the Airtel 444 plan, first 444 calls will be free but I was charged for them as well
Please give kind consideration to this complaint else I am not going to pay bill until I get the confirmation on the same and will go to court for charging me in a wrong way.
I hope that you will understand this and take this complaint seriously.
COPY OF LAST MONTH BILL IS ATTACHED
Thanks,
Regards,
Atul Tyagi
[protected]
Sir, my mob. [protected] i did not recived my bill on april months my address so pls send me my bill on my address with detail because i dought in billing pls send my bill earler.
thanking you
thanking you
I have one AIRTEL Liofetime validity mobile phone. It was found since last few days. That They are deducting Rs 10, 20 or 30 on regular basis for the service which i never had subscribed for. The sample SMS is as follows:
'YOUR SUBSCRIPTION TO THE ON DEMAND SERVICE HAS BEEN RENEWED (30 RS, 30 DAYS, 30 MIN FREE.) CALL 543213.
On complaining to the customer care department, they told me that i had subscribed for this service. but Truly, it was not at all subscribed by me.
The airtel or its staff for their personal benefit are subscribing on behalf of the customer without his/her (customer's )knowledge and likewise they start deducting money from mobile.
I have another BSNL Excel prepaid phone and never had any kind of cheating by the BSNL.
I think all the private telephone operators are seeing their company going into dark due to reduced profit margin and thats why they have started this kind of cheating business.
Today after talking with customer care, I mysel[censored]nsubscribed it. Now i hope, they will not deduct in future.
'YOUR SUBSCRIPTION TO THE ON DEMAND SERVICE HAS BEEN RENEWED (30 RS, 30 DAYS, 30 MIN FREE.) CALL 543213.
On complaining to the customer care department, they told me that i had subscribed for this service. but Truly, it was not at all subscribed by me.
The airtel or its staff for their personal benefit are subscribing on behalf of the customer without his/her (customer's )knowledge and likewise they start deducting money from mobile.
I have another BSNL Excel prepaid phone and never had any kind of cheating by the BSNL.
I think all the private telephone operators are seeing their company going into dark due to reduced profit margin and thats why they have started this kind of cheating business.
Today after talking with customer care, I mysel[censored]nsubscribed it. Now i hope, they will not deduct in future.
I am using Aitel mobile for the past two year. From jan 2008 i subscribed to free browsing in my mobile with a charge of Rs.99/month. But in my April month bill they charged Rs.738/- for browsing only. Lot of time i gave a complaint to customer care but there is response from Airtel. I fought with customer care many times for this issue. I didn't pay my bill with out solving that bill issue. Now they disconnected my mobile connection. Now i am facing lot of inconvenience without that mobile no. Pls help me. What can i do?? Can i give this complaint to TRAI???
TO,
The Account officer,
Bharti Airtel,
Subject:-Wrong Billing of my post paid connection.
Respected Sir/ Madam,
I have got an Airtel post paid connection in the month of March from Dwarka Airtel Shoppe and I opted for Airtel 444 plan. But now I am facing some problems with my Airtel connection billing.
• I was committed that in this plan no CLIP charges will be there in my monthly bill as its free under Airtel 444 plan.
• Moreover as per the Airtel 444 plan, first 444 calls will be free but I was charged for them as well
Please give kind consideration to this complaint else I am not going to pay bill until I get the confirmation on the same and will go to court for charging me in a wrong way.
I hope that you will understand this and take this complaint seriously.
COPY OF LAST MONTH BILL IS ATTACHED
Thanks,
Regards,
Atul Tyagi
[protected]
The Account officer,
Bharti Airtel,
Subject:-Wrong Billing of my post paid connection.
Respected Sir/ Madam,
I have got an Airtel post paid connection in the month of March from Dwarka Airtel Shoppe and I opted for Airtel 444 plan. But now I am facing some problems with my Airtel connection billing.
• I was committed that in this plan no CLIP charges will be there in my monthly bill as its free under Airtel 444 plan.
• Moreover as per the Airtel 444 plan, first 444 calls will be free but I was charged for them as well
Please give kind consideration to this complaint else I am not going to pay bill until I get the confirmation on the same and will go to court for charging me in a wrong way.
I hope that you will understand this and take this complaint seriously.
COPY OF LAST MONTH BILL IS ATTACHED
Thanks,
Regards,
Atul Tyagi
[protected]
Dear Sir,
The Officer in Charge,
Airtel, Bangalore.
A/c no.[protected] Bill no.[protected]
I was surprised after seeing my current bill dsl charges. On 4th September, 2009 it was showing Rs.1589.85 and on the next day i.e 5/9/08 Rs.479.34. We use the system only for limit purpose and also for very limited time.Please clarify immediately why the billing was more for that 2 days.Please reverse that amount immediately. Otherwise I want to give stop instructions for my ECS debit and disconnect my connection.
Please also let me know whether I can see the download charges daily to see the correctness.Before
taking airtel connection I was using Hathway (in Chennai) with 1 GB download I didnt pay any extra charges in 7 years.After coming to Bangalore I had taken airtel connection with 4 GB.At any cost it should not exceed 4 GB in a month. I have reported the matter to your officials also through phone.
Please send the revised bill otherwise I will not bear the extra charges.
Awaiting your immediate response.
Regards
A.Suresh Kumar
The Officer in Charge,
Airtel, Bangalore.
A/c no.[protected] Bill no.[protected]
I was surprised after seeing my current bill dsl charges. On 4th September, 2009 it was showing Rs.1589.85 and on the next day i.e 5/9/08 Rs.479.34. We use the system only for limit purpose and also for very limited time.Please clarify immediately why the billing was more for that 2 days.Please reverse that amount immediately. Otherwise I want to give stop instructions for my ECS debit and disconnect my connection.
Please also let me know whether I can see the download charges daily to see the correctness.Before
taking airtel connection I was using Hathway (in Chennai) with 1 GB download I didnt pay any extra charges in 7 years.After coming to Bangalore I had taken airtel connection with 4 GB.At any cost it should not exceed 4 GB in a month. I have reported the matter to your officials also through phone.
Please send the revised bill otherwise I will not bear the extra charges.
Awaiting your immediate response.
Regards
A.Suresh Kumar
For my billing period from september 12 to october 12 I used to get messages from 'Nazara ', daily, telling me that I am charged Rs 30 for some services which I have downloaded.When I got this message, the first time itself I called customer care and complained that I haven`t done any downloads and I don`t want to get any future message like this any more.The customer care executive told me that it won`t repeat anymore.But again it came and, I complained.After my third complaint the person who talked in regard of airtel told me that they can check it only when the bill comes.
When the bill came I was additionaly charged Rs 650 as download charges.When I complained they told that I have transfered data!!!.After that they were ready to raise it as a complaint and I was told that I wilkl get a call back.I called customercare again after two days and I got the same reply.Now they have additionaly charged me Rs 100 in the next bill as late fee and when I called back they told me that they cant do anything about this and I have transfered the data.
Kindly help me on this unfair charges levied on me.
When the bill came I was additionaly charged Rs 650 as download charges.When I complained they told that I have transfered data!!!.After that they were ready to raise it as a complaint and I was told that I wilkl get a call back.I called customercare again after two days and I got the same reply.Now they have additionaly charged me Rs 100 in the next bill as late fee and when I called back they told me that they cant do anything about this and I have transfered the data.
Kindly help me on this unfair charges levied on me.
Hi
Since last 6 months in the SMS others section Rs 55 charged for my airtel number Since i am not used /SMS and also it is surprised me that i m sending SMS repeatadly every 6 months
I already call the customer care and longed the complaint but no action
If i am not get any reply on this by two days, i will disconnect my connection and goes for any other service provider
Regards
Sreejith Kumar V P
[protected]
Since last 6 months in the SMS others section Rs 55 charged for my airtel number Since i am not used /SMS and also it is surprised me that i m sending SMS repeatadly every 6 months
I already call the customer care and longed the complaint but no action
If i am not get any reply on this by two days, i will disconnect my connection and goes for any other service provider
Regards
Sreejith Kumar V P
[protected]
Dear Sir/Mam,
- Hide quoted text -
Greetings!!
I m sendin you this mail regarding my airtel bill of mobile no.[protected] in which Airtel charged me following charges which is not my usage.
Isd - Rs 5, 360.00
Tax on Isd - Rs 554.55
SMS International- Rs 5.00
Tax on SMS- Rs 0.63
[protected][protected]
- Hide quoted text -
[protected]-
Total - Rs 5920.18
[protected][protected][protected]
My Total bill According to Airtel is Rs 6, 282.67
Therefore my Actual bills is Rs 362.49
- Hide quoted text -
* I logged my complain on your 121 by phone and they told me that this matter will resolve within 48hours and i will get a call confirming that but i've still not received any call from your side.
* I've Asked for noddle office number but the number given by them is a wrong number.
* I've Asked for my details and wriiten document confirming that i've made this calls but they said clearly "Sir, we cant confirm this as we dont have any confirmations
* On upon force asking they said me that this calls are made on some islands, i've never heard the name of that place in my life.
* Airtel disconnected my number without informing me even and i've faced too much of inconvience.
* When i been to airtel outlet, they simply told me that we cant help you.You please pay your bill.
* Everytime i've got an diffrent answer from airtel. 1st they said that i've called to some country. 2nd time they said i've visited some website from my cellphone, on upon my sayin that i am not having GPRS Activated on cellphone, they said ok please give us some time we look to it. 3rd time they again they said i've called on some number which is of "Island CEBU" and now the 4th time they are saying that i've used Airtel Live and clicked on some link which redirect me to some illegal website which is in "nauru". My airtel live service is deactivated from years.
* I've searched on internet, this problem is with airtel only.
* I know other 2 numbers also in which this problem is coming.
* This is a clear illegal activity of airtel which is not acceptable from this multinational company.
* I ready to pay my actual bill which is Rs 362.49
* Now Airtel is disconnecting my number due to non-payment of bill.
In the end i am very disappointed with Airtel service and behaviour.Please kindly Reslove my problem.
Waiting for your help and sooner response.
Thanking You
--
Gaµtam Chhabra
I.T & Network Engineer
Sama Healthcare
M:+[protected]
- Hide quoted text -
Greetings!!
I m sendin you this mail regarding my airtel bill of mobile no.[protected] in which Airtel charged me following charges which is not my usage.
Isd - Rs 5, 360.00
Tax on Isd - Rs 554.55
SMS International- Rs 5.00
Tax on SMS- Rs 0.63
[protected][protected]
- Hide quoted text -
[protected]-
Total - Rs 5920.18
[protected][protected][protected]
My Total bill According to Airtel is Rs 6, 282.67
Therefore my Actual bills is Rs 362.49
- Hide quoted text -
* I logged my complain on your 121 by phone and they told me that this matter will resolve within 48hours and i will get a call confirming that but i've still not received any call from your side.
* I've Asked for noddle office number but the number given by them is a wrong number.
* I've Asked for my details and wriiten document confirming that i've made this calls but they said clearly "Sir, we cant confirm this as we dont have any confirmations
* On upon force asking they said me that this calls are made on some islands, i've never heard the name of that place in my life.
* Airtel disconnected my number without informing me even and i've faced too much of inconvience.
* When i been to airtel outlet, they simply told me that we cant help you.You please pay your bill.
* Everytime i've got an diffrent answer from airtel. 1st they said that i've called to some country. 2nd time they said i've visited some website from my cellphone, on upon my sayin that i am not having GPRS Activated on cellphone, they said ok please give us some time we look to it. 3rd time they again they said i've called on some number which is of "Island CEBU" and now the 4th time they are saying that i've used Airtel Live and clicked on some link which redirect me to some illegal website which is in "nauru". My airtel live service is deactivated from years.
* I've searched on internet, this problem is with airtel only.
* I know other 2 numbers also in which this problem is coming.
* This is a clear illegal activity of airtel which is not acceptable from this multinational company.
* I ready to pay my actual bill which is Rs 362.49
* Now Airtel is disconnecting my number due to non-payment of bill.
In the end i am very disappointed with Airtel service and behaviour.Please kindly Reslove my problem.
Waiting for your help and sooner response.
Thanking You
--
Gaµtam Chhabra
I.T & Network Engineer
Sama Healthcare
M:+[protected]
I am having mobile No. [protected], bill for the month of March not yet received. My earlier complaint no. is[protected]. You are requsted to kindly forward the same before due date of billing payment.
REgards
C A John
REgards
C A John
Every time there is extra charge of Min rs 50...I Checked my last month there was 40 and 10 Rs were charged twice, >>>and In current Bill Also 120 RS was charged extra despite of taking scheme which is 120 mins local free @40Rs it was not deducted in the bill...My Relationship number is[protected] And Bill Number is[protected]
Res.Sir
with due respect the high quality of service of AIRTEL i got the connection with broadband with the help of your sales officer who visit to my house in the month of Jan.09 after discussion broad band scheme of rs.500 ( inwhich 100 dedution for landlinecall) as per the aboveperson assuce me. but in the month of mar. 3days & now from[protected] i received the bill no. 27273639 dated 24-04-09 of rs. 1067 .After discussion with Airtel counter the plan is 699 not 500
this is for your kindinformation & n/action
tel no.[protected]
with due respect the high quality of service of AIRTEL i got the connection with broadband with the help of your sales officer who visit to my house in the month of Jan.09 after discussion broad band scheme of rs.500 ( inwhich 100 dedution for landlinecall) as per the aboveperson assuce me. but in the month of mar. 3days & now from[protected] i received the bill no. 27273639 dated 24-04-09 of rs. 1067 .After discussion with Airtel counter the plan is 699 not 500
this is for your kindinformation & n/action
tel no.[protected]
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