Dear Whomsoever it may concern

Your Sr Sales Officer (Akash Chauhan, Interface office, Malad (W), Mumbai; Ph: 99870 58320) had filled my Subscriber Enrollment Form (No. 261040) and committed that the Airtel Broadband connection will be activated by 25th Jan evening. He has even collected 1800 Ruppes cash which he has acknoledged on top of the form with signature.

Whe we followed up with him in the afternoon today, he informed us that as per his records our connection is already activated !!! This is appalling !!! Now, his mobile is switched off and we have nowhere to go. Your customer care will only respond by 29th Jan afternoon which is not acceptable to me. Please return my money by 12 noon tomorrow. Else, i will be forced to take legal action against Airtel since I have all the written documentation with me to prove. And I have already consulted my elder brother who is a lawyer.

Please do not ignore this e-mail as a threat. It is a genuine customer complaint and I would expect Airtel to jump to this.

In any case, you've lost 2 customers today.

Regards

Saurabh Sengupta