[Resolved]  Airtel Broadband — Airtel Agent being abusive when asked for the status

Address:Chennai, Tamil Nadu

My name is Mohamed Haneef (Mobile: [protected]/[protected]). I have applied for the airtel broadband connection recently, paid the money and waiting for the broadband connection to be installed at my home from past 10 days.

I have been calling the Sales agent Mahesh (Mobile: [protected]) even since I have given my application and he has been giving some fake stories and not giving the correct status.

Many a times, the technician will call me and say he will in 1 hour to install a connection but he will never come.

Today I called Airtel Agent Magesh's phone, checking for the status. The representative in place of Mahesh was very abusive and shouted at me in a bad manner. (Why the [censored] do you keep calling me again and again he asks). I am completely dissatisfied with the service and more over the behaviour of the Airtel agent to the customer. Why would I even call him when I am not expecting a service from him? Is it not his duty to call and provide an update.

I have been a customer of Airtel from past 4 years and have enjoyed the service. Having such agents to represent such a noble company creates a bad image on the market leader.

I kindly request the concerned authourity to take the right action for the indecent behaviour of the representative.

With the ray of hope to get the service for the money paid,

Haneef
Mobile: [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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