Broadband billing incorrectly and excessively
Do AIRTEL officers work or not ??????
There is no response till now (20-03-2012)
Till now the billing method is also not corrected .
Please go through all my bills since my connection on 2005 , My Plan is Flexi 499 with 128 Kbps Broadband
My Broadband usage has to be calculated on time basis. This you may see in the 4th page of the bill showing DSL usage rates as Time based 0/ hr and 22/hr and not on Data transfer based.
Today morning when I again contacted the appellate number given in the mail some executives responded and said that the billing is done as per plan only . They don't want to hear what I say and they said that send a mail to the nodal officer email id which will be responded.
But for the past few months I have been mailing a lot to the appellate , nodal officers email as well as email@example.com
But till now the problem is not rectified
I hope there is no appellate or nodal officers to respond. I hope that it is just an eyewash of mentioning in the email to contact the nodal officers/ appellate officers at some numbers which again when dialed goes to the customer care who do not hear what the actual complaint / problem is.
Why is the service so poor ????????
Account No 11574259 Phone No 04524231230_tn
Why is the error in calculating the bill not rectified for the past 6/7 months. Is this being done purposely?
Should I reach the consumer forum for compensation for wasting my time and causing mental agony for the past 6/7 months?
All nodal officers/Appellate officers don't give me a proper solution for this for the past 6/7 months bills.
I think there is no such nodal / Appellate officers mentioned in the mail.
In case if there are such persons no one is giving the direct numbers to contact them. Each time when I try to reach the landline mentioned in the mail- it get connects to the customer care executives only.
So i am of the opinion that AIRTEL is trying to collect money by wrong billing process.
Also check the last 6/7 month bills- this month unbilled portion
REVERT back immediately with the solution or send me mail that you have not billed me excess.
In the last few month bills also I have raised the same complaints to rectify the billing method for DSL
In case you could not rectify the problem please confirm through mail so that I can decide upon what to do further with the service of AIRTEL to continue my 5 connections or not