[Resolved]  Airtel Broadband — Unethical billing

I have a long standing Landline+broadband package from Airtel and am a heavy user and on time payer. I recently took Airtel Virus protetion package and due teo discount on teh annual package, took that and piad for the whole year in advance. Within two months of taking this annual package, my PC crashed and is not repairable. I have a lap top computer and requested Airtel to transfer my antivirus package to the lap top. The customer rep I spoke to said I will not be charged again as I am using my fully paid package, but to my horror I was again charged Rs.499 for the 'new' package.

When complained, Airetel says my PC crashing is my problem, they will not transfer nor refund pro rat the annual package fee. As it is on the same telephone connection, I do not see what difference does it make to them if I use PC or a lap top.

Please assist.