[Resolved]  Airtel Broadband — Regarding Shifting the Broadband connection Ref No: 93500

I have requested to shift my landline to another house with in the same area. Due to some technical issues, Airtel people have told me that it will take at least 2 weeks of time to get it done. But I have requested them that I need it as early as possible.

But the Service Level Agreement date has well passed 2 weeks. Now it become 4 weeks of time, Still I didn't get my broad band connection back yet.

So far I have called 10 times and each and every time you are taking at least 30 minutes time to respond which has resulted in at least Rs. 600 in mobile bill. To verify this, you can refer the Mobile bill of 96000 XXXXX for the month of June 2009.

Each and every time, your customer care executives coolly asking apologies which routine for them. I dont need apologise, I want action item.

Dont these have people any sense? Each and Every time the customer has to call and follow up. Why these people are not calling and giving updates to the customer?

The worst part of the total issue is, Today My call has been cut down after waiting in 15 minutes in the queue. Hello Boss.. Who is paying my mobile bill? I have to give it from my pocket.

And I still know, Airtel people dont pay attention to this mail. Still I just wanted to send.

Moral of the Story:

Being Airtel broad band connection customer is hectic.