[Resolved]  Airtel Broadband — Billing dispute

Inspite of repeated complaint the airtel authority have not bothered with this. I hve been billed & I've been getting repeated collection calls considering the fact that the dispute is yet to be settled & is appellate office.The collection department is not in coordination with other details of the a/c
This is in reference to interaction # 79486169. The bill for a/c # 14401601 for the month of may'09 is INR 6, 892.00, which I as a customer am disputing since I was out of station for 20 days and there has been no usage of broadband/ internet. As I have unlimited access to internet from my workplace, Why would i bill myself with such a huge amount. Further, I would also request you to see my last 6 months' usage and see the my highest usage so far has been 890/- & suddenly the bill comes to such a high amount especially when there has been no usage for the month.

I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use and they insist the usage has been from my end. I have time & again tried to explain that this is not the case, further I have not yet received any bill for this and have sent in request for the bill but of no effect. You need to look into the matter as the complete billing is wrong & needs to be investigated so that no further discomfort is caused to any customer. Needless to say the customer service is of absolutely no use and the customer is at loss when there is some serious problem










This is in regards to the mail below, looks like I'shall have to take it up with higher authorities, I have no idea as to how & what kind of investigation was undertaken, as I was not informed regarding any of it & me being the customer, I have the right to know how is it that you determine my usage & billing. Furher, I demand a expalnation of the complete investigation, & AGAIN THE USAGE IS NOT FROM MY SIDE AS I WAS OUT OF TOWN & HAVE UNLIMITED ACCESS TO FREE INTERNET FROM WORK PLACE & SO NOONE IN THEIR RIGHT SENSE WILL HAVE THEIR PERSONAL NETWORK BILLED SO HIGH!!!. THEREFORE, EXTREMELY UNSATISFIED BY THE SERVICE SO FAR,




Dear Ms. Pramanik.

Thank you for writing to Airtel Telemedia Services.

This is in reference to your e-mail to our Nodal Office and subsequent telecon with the undersigned regarding telephone number [protected]

We would like to inform you that we have duly verified entire usage details of your account and the same is found to be in line with the bills raised to you and in accordance with the billing plan opted by you. Therefore, no adjustment is applicable in your account for the same.

We would suggest the under mentioned:

-Ensure that the PC is free of virus and spy ware. It’s important that the Anti Virus software installed is an updated one
- Ensure that the modem/ wi fi is off when internet is not in use
- Ensure frequent changing and non-sharing of password
- To understand/ monitor your usage register in 'My Account' on www.airtel.in
- Now solving your Internet problems is as easy as clicking a button through NetXpert. In the Web Browser, type 59.144.47.27 and press enter and click on " Chat with an expert"

In case you require any further assistance, please note our contact numbers and e-mail ids :

For any queries/concerns Call us at 121 (Dial 44444121 from non Airtel numbers) or e-mail us at care.ncr
In case you are not satisfied with the resolution provided by Customer Care, you can highlight your concern to our Nodal Officer at nodal.[protected]@airtel.in or call at[protected] along with the previous request/complaint number.
In case you do not get any satisfactory response from Nodal Officer then you can highlight the matter to our Appellate Authority at appellate.[protected]@airtel.in or call at[protected]

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Assuring you the best of services.

Warm Regards,

Manish Joshi
Customer Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


From: [protected]@hotmail.com
To: nodal.[protected]@airtel.in
Subject: FW: Dispute of bill for a/c #14401601
Date: Mon, 22 Jun 2009 08:52:40 +0000

Further, to the below mail. I demand to know the status of the pending query and what actions have been taken so far. I'hve not heard from anybody from your organization yet & it has been over a month..I shall otherwise be compelled to take this up with the consumer court & along with it file an RTI

Snigdha Pramanik

From: [protected]@hotmail.com
To: nodal.[protected]@airtel.in
Subject: FW: Dispute of bill for a/c #14401601
Date: Mon, 1 Jun 2009 06:59:54 +0000


In reference to the below mail. I demand an update on the status as I have not received any details on the progress.!!!
From: [protected]@hotmail.com
To: nodal.[protected]@airtel.in
Subject: Dispute of bill for a/c #14401601
Date: Sat, 23 May 2009 09:00:44 +0000

To the concerned authority,

This is in reference to interaction # 79486169. The bill for a/c # 14401601 for the month of may'09 is INR 6, 892.00, which I as a customer am disputing since I was out of station for 20 days and there has been no usage of broadband/ internet. Further, I would also request you to see my last 6 months' usage and see the my highest usage so far has been 890/- & suddenly the bill comes to such a high amount especially when there has been no usage for the month.

I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use and they insist the usage has been from my end. I have time & again tried to explain that this is not the case, further I have not yet received any bill for this and have sent in request for the bill but of no effect. You need to look into the matter as the complete billing is wrong & needs to be investigated so that no further discomfort is caused to any customer. Needless to say the customer service is of absolutely no use and the customer is at loss when there is some serious problem

I'm therefore writing to you to look into the matter as I need a satisfactory investigation into the matter and there has been a mistake with the billing. The customer service did not resolve this and henceforth I have to take it up with higher authorities.

If this matter is not resolved in my favour as again the billing is completely wrong .I shall take this up with the consumer court & write to the media about the harassment airtel has been causing to me. I strongly insist that this case be resolved at the earliest without any further harassment!!!

Kindly look into the matter

Harassed customer

Snigdha Pramanik