Airtel Broadband — Issue with bill not sorted out completely

Hello,

There was some extra charges in my bill dated 23rd August 09. I contacted Airtel Customer Support several times to remove those charges and they promised that your issue will be resolved in a week. But, no one got back to me due to which the last date elapsed and I did not pay my bill bcoz I was not aware of the final bill. I followed up with them several times and asked them to resolve my issue so that my connection doesnot get discontinued but they did not replied positively. They disconnected my connection without informing me.

Then, I received a call from a lady from their collection department and then she gave the waver of Rs. 691/- adjusting my last 2 bills. She told me that for last 2 bills I need to pay a sum of Rs. 1096/- (324 for August bill + 772 for September bill). Then, I paid Rs. 1000/- on the same date (8th Oct) just an hour after the confirmation from her. So, the remaining amount came to be 96 that I promised them to pay with my next bill.

But, I am now receiving calls from Airtel stating that I need to pay the amount and there is no record of the waiver approved for you. They are saying that they cannot help me with this matter. Customer Care is not ready to listen and just hang up the call each time.

They have made my life a real mess and I receive an automated and manual calls requesting to pay the charges of 1772 while its just 96. This issue is lasting from 1 and a half month and they are not ready to help me. I am living in a tention now and cannot concentrate on my job.

I reuqest you to please help me with this matter and get this sorted out on priority. I have contacted them n number of times to resolve this issue but they have never responded positively. I also demand compensation of Rs. 3 lacs for mental stress and time I had spent in unnecessary conversation.

Please do the needful.

Thanks & Regards,
Sanjay
Airtel Landline No:[protected]
Mobile No: [protected]