Airtel Broadband — Connection has not been installed for almost three weeks now

Address:

Thane, Maharashtra

From - [protected]@gmail.com

Dear All,

I had applied for an Airtel Braodband connection on 12/08/2010, but to my dismay it has not been installed till date. The worst part is that there is no one that you can reach out to and all the people you can speak with are a bunch of liars. They have the audacity to stop taking calls when they do not have an answer to queries. The nodal officer and the people attending phone calls in his office are so insensitive that they are completely distracted when you speak with them. I have made umpteen number of phone call and have written several emails, but it seems that no one cares. I do not even know whether I will get a connection or not.

I could somehow reach Mr. Rishi Wahi's office, but his assistant refused to share his email ID with me. I am completely harassed now and really do not know what to do?? I am attaching all the emails that I have in this regard. Please suggest a future course of action.

________________________________________________________________________________...⇄

How Many Days does it Take Airtel tp Provide a Broadband Connection????
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Charu Aggarwal to wecare.west, nodal.west
show details Aug 26 (6 days ago)
Dear Sir/ Madam,'

How many does it take for your firm to provide a broadband connection?? Unfortunately and out of no choice I had applied for your broadband on August 12, 2010 and I do not have the connection till date. I have been getting false commitments from across your employee levels. I feel frustrated to have this kind of treatment. Your employees do not take phone calls and if ever I am lucky to get a chance to talk to them they keep postponing the the date by when this would be installed. I am sick and tired waiting for someone to coma and install it. I was on leave yesterday and today as someone (Mr. Nilesh from Thane - [protected]) had committed that net would be installed but no one turned up or even cared to call. I just do not understand what I should do.

My form number was SL253159. I am out of town now till coming Sunday (August 29, 2010). I had spoken to Ms bhari at the nodal office as well, but again a waste of effort.

My phone number is [protected], in case someone bothers to do something about it.

Thanks,
Charu
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Reply to all
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Nodal.[protected]@airtel.in
Thank you for writing to the office of Nodal Officer, Airtel Telemedia your e...
Aug 26 (6 days ago)
Reply
wecare.[protected]@airtel.in to me
show details Aug 27 (5 days ago)
Dear Customer,

Thank you for contacting to Airtel Telemedia Services.

With reference to your e-mail dated 26/08/2010 regarding New Connection.

We would like to inform you that your Concern of New Connection has been
registered with the reference number "18156" and the same would be resolved
by 28th August 2010, 10:50 AM.

We regret for the inconvenience caused.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

We thank you and value your association with Airtel.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

T.Bhavani
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


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Mail received from Charu Aggarwal <[protected]@gmail.com>
- Show quoted text -
Thanks,0
Charu