[Resolved]  Airtel Broadband — Modem change

Address:

Chennai, Tamil Nadu

Dear Sir,
In August 2011, my internet was giving trouble so I made a complaint to customer care. After 2 to 3 visits, by different technicians and after intervention of some Manager Mr.Shiva Shanker, on my insistence a senior technician was sent who claimed that the Modem is faulty and that I should purchase a new one. But, I was and am continuing with the same modem. Ofcourse, connection takes some time. Intially there is a pop up saying Local Area Connection , A network cable is unplugged. But after switching it off and on, internet connection comes on. Now ultimately, I purchased a New Modem Belkin Basic N150 and called up 198 for technician to configure the new modem on 25th October. Since my son was to arrive and he needs to use internet for long hours, I made an urgent request. They promised to definitely send somebody on 25th evening itself. Nobody turned up. Somebody called on 27th from Tel.No.42130577 and fixed up time install new modem. Again nobody turned up neither did they bother to call. On 28th morning from 10.00 am till abt 12 noon after repeatedly dialling this no., i ultimately got connected to be told that somebody will come 'today' definitelyh. I waited the whole day in vain, nobody turned up.On 29th, i went out and somebody turned up when the house was locked. Finally on 31sr Mr.Rajan was sent, who failed to do the needful after trying for more than an hour, inspite of calling his different colleagues/friends for help and walked out stating "Modem is faulty". I gave his the Belkin CD for guidance, but i suppose he could not understand the english used there. He told us to buy a sysco modem which was not available in that particular shop. Now just for his convenience, I cannot throw away this new modem costing Rs.2,500/- and buy the one he suggests. Anyway the next day i again called 42130577 and asked for some senior technician to be sent. In the meantime, I also spoke to Mr.Shiva who assured me that he look into the matter and send somebody to do the needful. Till today, nobody came nor called. When I again called the customer care this morning, i was shocked to be told that my request has been closed after a talk with me on 2nd November. ITS A SHEER LIE - nobody called up. I am not a fool to close my request without modem being installed. Anyway, this morning, I spoke to Floor Manager Ms Jasmine who registered a fresh complaint No.6720770 and assured that somebody will definitely call up and attend to my problem by 4.30 p.m. All my time is just being wasted by AIRTEL, nobody called nor turned up till 6 p.m. Again I called customer care, and was told that somebody will call up in 24 hours. But I am fed up with your company's very very poor response and hence this written complaint. NOW WILL SOMEONE PLEASE LET ME KNOW IF ANY EFFICIENT TECHNICIAN IS AVAILABLE TO CONFIGURE MY MODEM IMMEDIATELY WITHOUT FURTHER DELAY. Otherwise, shall i disconnect this USELESS BROADBAND connection? Expecting a proper reply from your end. My email id is [protected]@yahoo.co.in immediately.