[Resolved]  Airtel Broadband Connection — Abusive Language used by airtel representative

Address:

Jalandhar, Punjab

Dear Team,
This is to inform you that i am Varun Sethi holder of airtel braodband connection no.[protected],account No. 15053433. Tommorow 21/05/2011 at 4.30 p.m i got a call from airtelno.+[protected] to deposit my outstanding bill of airtel bill no.[protected]. actaully airtel is charging me DSL usage charges for past five months which total came to around about 290/- for which i already complained each and every personnel of airtel and got the reference no. for the same but nothing happened.On 21/05/2011 at 4.30 P.M i got call from .+[protected] to deposit the money i told my problem to that person his name is HARINDER he told me sir i can't do anything regarding your problem but u have to deposit the outstanding money . he told me " I am calling you just to deposit money this in non of ma business" after listening to this i got angry and told harinder to cut my airtel connection he told me for this i again can't do anything and you have to deposit the outstanding amount at any cost. He threatens me that if you cannot deposit money on time i regularly call you and disturb you at every time . After Listening to this i got completely shocked and disconnect the phone and rush to Airtel main office in model town and spoke to airtel represtantive nad told her the complete complete conversation and she told me that you have to deposit 500 hundred rupees for the same. I deposit 500 hundred rupees on 21/05/2011 at 6:49:39 P.M and my receipt no. is CA4084713NM. i deposit the amount and came back home thinking the issue is over but i thought it wrong. on 22/05/2011 sunday i got call from [protected] at 12.22.P.m for airtel to deposit the outstanding amount and the person calling me is Harinder and he told me sir i have to do my duty to call you and disrub you for the outstanding amount . This is not finished yet he call me again after 2 hours at 2.03 P.M from [protected].and threaten me to deposit the money at this time my patienced got over and start the other way and HARINDER also abuse me and abuse till the call end. He told" no one can do anything to me and my name is HARINDER do whatever you want to do ". I told him that i already deposit the money without listening to this he ABUSE me and talk to me in ABUSE language ....


IS this the behaviour of your representative who call the customer for the outstanding bill. se my account i deposit the money of my bill on regular basis and this is the way airtel represntative treated us.


I Want that strict action against that person who call me and told me that no one can do anything to me. i want to teach him a lesson how to work in a corporate world. i myself works as a deputy manager in HDFC BANK Ltd. is this a way we treat our customer . This is ridiculous and shame on the part of airtel who hired such a illetrarte person


Kindly take this email as a serious note and do something against that person so that like i am treated no else can be treated in future.


Yours truly,
Varun Sethi
H No-Wg - 87, Islam Ganj
Jalandhar City
Punjab
Mobile No. [protected]