[Resolved]  Airtel - Broadband — Frivolous claim

Address:

Chennai, Tamil Nadu

I have utilised Airtel Broadband services[protected] and have disconnected it in the Month of April, 2012.

It was really a horrible experience and have disconnected their useless services, as their services are highly unprofessional.

Despite not utilising the broadband connection for almost two months , I have honoured their payments and have decided and disconnected their services in April, 2012.

To my shock, vide e-mail dated 06/11/2012, Airtel has claimed an amount of Rs.2231/- for some land line number [protected] for which I have replied duly on 07/11/2012 that the land line number and mobile number mentioned therein doesn't belong to me and have requested Airtel to claim the same with the appropriate person and requested it to remove all my personal details from its database.

Vide various e-mails dated 07/11/2012, 07/11/2012, 08/11/2012, 23/11/2012, 26/11/2012, 10/12/2012, 17/12/2012, 17/12/2012 and 19/11/2012 which are self - explanatory in detail and has requested Airtel to act upon.


At this juncture, on 19/12/2012, a letter was received from Airtel dated 05/12/2012 specifying the subject as "Outstanding Dues on your airtel land line" and the contents of the letter too claims that it has not received any response to its previous tele - calls/ Field Visit & letters which is incorrect, since the emails specified supra is a concrete evidence that I am in continuous touch with them.

Immediately, I have called Mr.Balaji (I was interacting with him through telecon for number of times) of Airtel in the given mobile number [protected] at 07.20 P.M.on 19/12/2012 from my Mobile no.[protected] and sought for the clarification in respect of the frivolous letter dated 05/12/2012 from Airtel's end.

Mr.Balaji has informed me that it is a computer generated letter and he has no control over it which is his repeated dialogue and that I am listening to it for the Fourth time.

Mr.Balaji has also confirmed me that he has escalated the subject matter to his higher officials and further awaiting further confirmation from their end to do the needful in respect of my concern.

Despite my continuous and consistent follow -up with Airtel, Airtel continue to forward frivolous and vexatious e-mails and a letter dated 05/12/2012 is also forwarded.

Airtel indulges in utmost cheap practice that a letter has been prepared Just a two (or) three days back but pre - dated the letter as 05/12/2012 whereas I have received it on 19/12/2012. I am a resident of Chennai and the letter dated 05/12/2012 is posted from Chennai, but I have received it after 14 days which reveals the fact that Airtel predates the letter and indulges in cheap and unfair practices.

In the meanwhile my problem remains unresolved and some miscreants with their mobile number [protected] and land line number[protected] , misutilized my residential details.

It is pertinent to note that the Mobile number and Landline number referred supra does not belong to me.

At this juncture, I have left with no option other than approaching the competent forum for the mental harassment caused, suffered and Airtel shall be held liable for consequences at its cost.

Regards,
S.Vijayaraghavan,
Advocate,
High Court,
Chennai.