Airtel Broadband Service — Tall Empty Promises on free Upgrade from 1Mbps to 2Mbps with a Rs. 100 Add-on !

Telephone companies are the second biggest scammers after the worldwide Pharmaceutical Fraud.

I am on a Freedom 1699 1 Mbps Unlimited plan since December 2009. First off was one bitter ordeal to get the lousy/ unbelievably sloppy Airtel personnel to get my line up and running and they set me on a wild goose chase for two weeks after they took my money & finally activated my connection (several calls and threats later) !! I had promised my overseas clients that I had everything in place with the transit and I would be online within 5 business days maximum and these unprofessional made me lose my face right in the beginning only to add Insult to Injury !

An executive from Bangalore called me on the 8th of March 2010 with an exciting new offer. "Sir we are happy to give out a new offer you are eligible for double broadband speed at a measly add-on of Rs. 100 and you get to make calls for the same amount local or STD and you will get 2 Mbps from your present 1 Mbps speed within 7 days if you opt for this upgrade." To which I said Yes, Please do ! And the caller said my speed would be upgraded in 7 working days maximum.(today is the 20th of March ! )

On the 11th of March 2010, I received an SMS that said "Pay just Rs. 100 per month and double your Airtel Broadband speed from 1 MBPS to 2 MBPS. Also get free call value worth Rs. 100. SMS DELIGHT to 53636 to activate (Sender AX-Airtel- 17:17:19 - 03/11/2010) which I opted in and right away and received a confirmation that said

"Thank you for subscribing to Airtel DELIGHT Offer. The offer will be activated and you can enjoy the benefits within 96 hours - Team Airtel at 17:29:13 the same day March 11th 2010.

I called up 121 to confirm the same and the call center executive said it would be done within the time frame that was promised earlier on and i would be billed on a prorata basis.

I again called up Airtel customer service this morning to let them know that the upgrade is yet to take effect after 12 days i.e., 288 hours later & the call center guy gave me a complaint # 30677688 and confirmed that the new plan has been upgraded at their end on the 17th and i could expect the 2Mbps speed in a day or two maximum. I get a call at 4 p.m. today and the gentleman says "Sir you had requested for an upgrade to 2Mbps unfortunately that offer has ended and you are not be eligible for this offer !!

Now Do they think we are a bunch of Retards ?? I for one never asked for this upgrade, they solicited only to turn out to be Snake-Oil Salemen two weeks later ! This is totally unacceptable and downright obnoxious !

I am posting this just to skin these wolves in sheep's clothing alive ! I for one have vowed to take these unethical marketing devils to task ! I urge every single broadband customer that has been lured with such misleading fake promises.

I will post in all the consumer redressal forums that are out there and annihilate this telephone/broadband operator and won't ever quit until they eat their words and upgrade my account to the promised bandwith without delay ~! The sooner the better or I will be forced to destroy the goodwill factor in the market place by starting a storm of a bone crusher campaign against this blessed company AirTel !! Thank you !