[Resolved]  Airtel Broadband — Smartbyte activation

Address:Bangalore, Karnataka

Hi,
My Name is Ashish and I am having AIRTEL brodband connection for quite some time. My landline number is [protected].
In the last month bill , they have added something called as Smart bytes activation of 799rs.

I am using internet at my home and I do not remember activating it also.

They are saying I have activated it on 25th april. My billing cycle starts from 11th april to 10th may. My download limit is 75 GB with 2mbps connection. I argued with customer care on the following things:

a. I know how to use internet and I have never done activation of SmartBtyes for my account
b. Why would i activate smart byte if i have 75 GB of download limit , that too in the span of 14 days (11th april to 25th april), if you are saying so, pls provide me the detailed bill usage for the last month so that i can come to know when i exhausted 75 GB of download limit
c. If AIRTEL is saying that i have activated it, you need to provide me SUBSTANTIAL PROOF for the same. what is the guarantee that in the next month, you say the same thing stating that I have again activated it and charge me again.
d. I did not get any email or sms for the smart byte activation, so i did not know that they are charging me for this. for every small things, we get sms/email alert, why not for this one.


I have said it very clear that I will not be able to make the payment unless they provide substantial proof.

Pls look into this if you can.
I have been loyal customer and enjoying airtel services for long time.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

There seems to be some bug in the system . I have having the same issue and they said it was activated on 25th April .

The AIRTEL services have been horrible since quite some months . The customer service representative does not understand the user's concern .

Most my collegues have cancelled their connections .

I have escalated the issue to Nodal officer or else I have to take some Legal Action

Regards,
Raj

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54477
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information