[Resolved]  Airtel Broadband — Complaints Closed without issues Solved

Address:

Tamil Nadu

I am Mani.G From Snowwood Infocom Technologies Pvt. Ltd. working as Network administrator, from my company side i need to lodge a complaint against Airtel Broadband.

Airtel Landline NO:[protected], 95

On 20th November 2010 in our office Airtel Broadband and telephone line was found to not working so i called customer care for complaining about this they have taken the compliant ,The Complaint ID 39994212.
Later me myself went down to check with Airtel cable lines outside the office premises it was found that the main cable to the DB box was not connected properly that means connections were cut, so i called customer care and asked them to update the above said complaint with the former compliaint, by asking them to seal those cable wire to DB Box in a proper way , they came around 1.00PM and checked with lines did some temporary sealing of wires without proper way of sealing it.Now today again same problems were occurring again. The wires were not sealed properly, so when phoned today evening Mr Vijay from Customer care Airtel Broadband said they closed the complaints, without fully solving the problem.So there is frequent problem in Network connections no work is proceeding without network connections.So they said they will take it as separate complaint only.They are not looking into complaints seriously no one turned out still , its very high pressure for me from my management side, kindly help me with this situation.

Mani.G
Snowwood Infocom Technologies Pvt Ltd.
Network Administrator.