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Airtel - Customer service

 
118 Reviews
User
  brijmohan singh
I have 2 airtel digital connections, have paid the money but account does not show credited. I have called the customer service, its a night mare. Trust me
Complaint comments 117 Comments     Updated:
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Ignoring Cancellation request - Airtel

Complaint:
This is regarding a request to disconnect my connection on Aug (21 or 23) upon losing my phone...
The executive said, he'd do it immediately and was done...
I randomly called the number today ( two months later) and found that it is still active and some strangers using my SIM for which i was paying the bill....
My no was 9845447330...
I spoke to many customer executives whis was not put to any effect.... One of them tells me to contact the person who's using the phone to give it back to me... yeah right... if all people were so noble!

I have been using their services for a long time with around 6 connections with this plan.... I expect you'll to do the right thing...
 

Vulgur Hello Tune by Custmor Care Person ..... - Airtel

i m disturb by customer care representative bcz any one person changed my hello tune and apply one vulgur tune.
actually my airtel main balance minur that means airtel cut the main balance without any reason as like always...so that time i call cc and asked them why ur company do this ? so he replied no madam we never do this and u telling lie...i asked him why company take 4 Ruppes for 50 second from air to airtel..he replied no this wrong and said me only three rupees for that 50 second..and he argue with me... so i told him thnx and finish the call..after 5 minutes i got one sms that this hello tune activated on ur mobile for 365 days... i got surprize...and i m angry why he do this... that time i have no more balnce to get that 365 days vulgur tune.... plzz help me...before few days my tune is "Ek ucha lamba kad." no so ugly ..thats y i keep my cell in switch off mode. may be i will go to take any action for Airtel...
 
I AM CUSTOMER FOR AIRTEL PREPAID(MUMBAI), MY MOBILE NO. IS 9892026321...ON 13/04/08 I MADE THE FIRST CALL TO AIRTEL TO ABOUT VAS...THERE WAS A EXEC WHO DID NOT GIVE THE ANS THAT SATISFY ME AND WHEN I ASKED MORE QUERY I ABUSED ME AND DISCONNECTED THE CALL...AND THEN I AGAIN CALL BACK I ASKED FOR SUP...EXEC NAME DEEPALI...DIDNOT TRANSFER THE CALL...AND THE CALL GOT DISCONNECTED...AND THEN I AGAIN CALLED ...EXEC NAME YOGESH ...REFUSED TO GIVE THE INFO OF THE FIRST EXEC...AND WHEN I ASKED FOR SUP...HE REFUSED ME TO TRANSFER THE CALL AND DISCONNECTED THE CALL...IF AIRTEL ARE HEIRING THESE PEOPLES THEN AIRTEL WOULD BE CLOSED ONE DAY...U PUT YORSELF IN MY SHOES AND THINK WHAT AIRTEL IS DOING BY HEIRING THESE KINDS OF PEOPLES WHO ARE NO GOOD FOR COMPANY...IF AIRTEL WANTS TO CONTINUE THE SAME WAY WE NEED TO THROW UR CARD...AND FILE A COMPLAINT AGAINST YOU...I WANT A REPLY FROm YOU...
 
I wanted to know how to deactivate the masti sms pack.
9903189609
 
Hi, I m Anshu Singhania.I m a Airtel Cutomer. want to disconnect my hellotunes.I m not happy with my hello tunes services.So Please disconnect my hello tunes.
Thanks
 
Hi, I m Anshu Singhania.I m a Airtel Cutomer. want to disconnect my hellotunes.I m not happy with my hello tunes services.So Please disconnect my hello tunes.My number is 9967494738
Thanks
 

Unwanted call campaigning calls. - Airtel Connection

Unwanted call/sms campaigning from two different number, viz. 9831012345 and 9831065116 (Or something like that.) Could you please stop that.

Many thanks for your help.
 

customer greviances - Airtel Prepaid

i have sevral times called customer care centre to deactivate my masti pack (text message based sevices). But the services has not been deactivated till yet and the company is still charging me for the same.
Kindly look into the above matter and mail me for the acknowledgement for the same on above mentioned email id.

Best
Vivek Mishra
+91-9893484022
Vivek Minerals
vivek_minerals@yahoo.com
N
User
Rahul  
 
I must say Airtel is least bothered about customers these days. I have been a victim of horrible customer service in Gujarat. A few details of the poor service..

1) No english speaking customer care executives - Press any option and you will land to some one speaking in Gujarati. When you say it that you want to talk to someone who can understand english, you will be told that you have selected the wrong option. I have made complains regarding this but, after so many days they don't even bother to call back or intimate of the status of the complain. Sometimes, the gujarati speaking customer care executive would try speaking in english and you will find that neither you nor s/he understands each other. It has been really horrible dealing with them.

2) Will someone care about the complaints made? - Of the complains registered nobdy cares if it is solved or not. I dont know if there is some time limit to solve theose complaints. My handset is showing wrongly in their database, because of which i face many difficulty in configuring my mobile for MMS, GPRS etc. I have made several complaints and still it is not solved.

3) Customer care executives should be trained also to listen: It happened when i tried to ask how i can use an ICICI debit card to recharge my mobile. Mentioned on the website (http://www.airtel.in/m-commerce/mobile_pay.htm?cid=undefined) is that i can use debit card or SBI banking account to make payments. When i called customer care she repeated 5 times that i should send an Airtel to 543219 for the configuration. I mentioned each time that i have done and i am not getting the configuration for debitcard.. however she continued "sir please, send the message to 543219"

I sincerely think, customer service is the face for the identity of an organisaiton. If it is wrong, in long time nothing is gonna help . Will someone look after it?
 
Airtel will soon shut down... the way it going...stupid customer care...
i am just waiting for the day wen ppl can retain the number n change d serivce provider...
that day Ever1 wil leave Airtel..the cheater company !
N
User
Nitti  
 
Airtel customer service is really pathetic. Hopeless. I have been trying to get to the custimer care executive by dialling on to 121 but cannot get through...
3 consecutive times I have dialled in for customer care, I press 9 for talking to the CCE, the bell rings 4 times, followed by the Airtel std music & then talks of their new services...

The hello tune menu on net si not updated after the fire incident. It does not have any good song as it earlier had.

Really thinking of moving out from Airtel to some other service...
 
Firstly Airtel has a lousy customer service in Mumbai. And, lousy is just an understatement. Fortunately for me I shifted to a different service provider. Calling up someone in the city who has an Airtel number and getting the person on the line is a milestone achieved. Cause all that you get to hear, "The number you are calling is currently unavailable." But then there are some people who have airtel connection cause they chose to be with the lower tariff which airtel has to compensate for their bad connection and even worse customer service. I had to call the customer service number 9892098920, to get some help for a friend of mine, cause he had given up on it. Firstly getting to a rep is a task in itself and when you get to one, you feel like having someone to shake the rep to his/her senses. I got connected to this rep who sounded absolutely disinterested in answering the call, but on further conversation it I felt as though he must have been drinking all day, cause that the way he sounded. And, to top it all, on all the 3 occasions that I called up, they would only answer 2 queries and then eventually hang up on you. Is this a way that Airtel is trying to save money by restricting the time the people spend on the toll free number. And, I had call to call up thrice cause each person I spoke to seemed very unsure of what they were talking, and now I am not sure whom to trust cause each one of them gave me different answers for the same question. So, ultimately I gave up too, and my friend and I went to the nearest stationery shop and got him a new connection from the same service provider that I use. I am sure this is not the first time Airtel must be hearing such a complaint, in fact I guess for them this is a way of life or probably business as usual.
 
i totally agree...this is one big problem with Airtel...in New Delhi also..the customer care service is pathetic...they never attend calls..if they do, they cut them in between.
keep us on hold for a very very long time and then cut the line as if we ppl r sum low class ppl begging for money !... whats the use of Customer care..if Airtel does not Care for customers!
 
Since last four months I have called customer care centre at so many times to deactivate my masti pack (text message based sevices) but nobody is responding there in a proper way. But the services have not been deactivated till yet and the company is continously charging me for the same.
Kindly look into the above matter and mail me for the acknowledgement for the same on above mentioned email id.

(Awaiting for your Reply)

Your Earliest respnse in this regard will be highly solicited.

Thanx & Regards
Vijay Gupta
(Manager- Indian Oil Corporation- Petrol Pump)
+91-9810651907

vijaygupta2406@yahoo.com
 
I have purchased a sim on 26 Oct 08 bearing phone no. 9636408882 from Mobile Guru shop at Raja park near Julie Furnitures Jaipur branch. This shop keeper had taken my ID twice for same purchase. After repeated request for activation of my sim till today this has not been activated for un known reasons. HAVE SPENT LOT OF TIME MONEY AND ENERGY FOR AN ODD DEAL. AIR TEL SHOULD TAKE APPROPRIATE ACTION AGAINST THIS KIND OF DEALERS.
Kindly advise your action taken against the dealer and immediately activate my sim or return my money.
THANKS.
ABDUL SALIM FROM JAIPUR.
 

Rubbish service I had experienced - Airtel Prepaid Card

I am trying to activate GPRS service on my Moto L9 cellphone 9975077794 but these pune customer care guys are always given wrong information in rude language. They dont have sence HOW TO SPEAK WITH THE CUSTOMER. Airtel customer care people behaves like seek. Either they are uneducated or they are unexperienced.
A
User
suresh  
 
sir
i am suresh. the number used by me is 9790617986. when i had inserted my sim there was a message displated that "sim registeration failed" so i also inform to u that i am in rajasthan, so that i couldnt contact the custumer care so please take this matter in to consideration.
 
This complain is regarding misbehaviour and threatening of an Airtel Relationship Manager - Mr. Sanjay Jhadav.


The matter goes this way. I am working in a reputed company and a customer of Airtel.( Personally having 3 connection in my family plus my company has landlines and broadband connection of AIRTEL) and we are running some scheme. On this regard I send SMS to all my save contact in my mobile. Unfortunately I also had the number of Mr. Sanjay Jhadav who was assigned by AIRTEL to assist me for my problems for network complain no 19289106 dtd 14.11.2008 time 15:02:59



SMS send from AIRTEL

Sender: Airtel Received : time 10:44:23 dtd 10-12-2008

( You have been assigned a relationship Manager - Mr. Sanjay Jhadav, Mobile no. 9096053625, pls feel free to contact him for any service related queries/requests.)



After sending the message I receive a call from him and started abusing me how you send message to me and who give his no. I said you are a Customer relationship Manager of Airtel and I got number from airtel and I send message to all my contact in my mobile only for courtesy only. that's it...and I disconnected the phone.



He send me a SMS {sand me airtel per name no other thing i was given ur police complaint i have save ur sms & no. i was woorking in airtel} ( no idea he is working or was working as per his SMS)

sender Sanjay - +919096053625 received dtd 13.12.2008



He calls me again and says how you got the no and who is the person from airtel who gave his no or he will lodge a police complain. Even though I told him I received an SMS from Airtel stating his no. Even I said sorry for sending SMS to him.



I made a call to him and said I do not know who send the SMS with his no which is showing only from Airtel. He threatened me of a police complain.



Mr. Sanjay send a other SMS {i am record ur call also received} 15:38:07 dtd 13-12-2008


Dear authorised personals of airtel this is a conversation with a customer of Airtel and a relationship manager of Airtel. asking me who from airtel has given his no. How can person having genuine problem will approach Airtel and tell their Grievance if this is the attitude of people working in and esteemed organisation

If a person gets so annoyed with an SMS which was not to hurt him at all got so pissed of how can that person attend to customer complain sitting in a relationship managers chair will solve the grievence of people getting SMS and unwanted calls and how will Mr. sanjay will hear my complain and solve my problems.

If Airtel has customer retaltion officer like Mr. Sanjay Jhadav we have to think of our relationship( Mostly all my staff has mobile, landline and brodband of airtel)

I require a genuine solution from Airtel.


BINU DANIEL

+91 9970155730
 
plz end the all subscription in my no. like yahoozone and the message from the airtel livelikk 32.87/457/89.com this type of message is immidately ended in this type of message . my no. is 9896333420 in haryana
thank u
 
Sir,

I am very poor man please disconect this charges Rs. 10 through SMS for m.igfun.com for every day
once again i have to loss my phone charges for this sms

phone no 9944572360

pollachi hariharan

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    Airtel - Customer service