[Resolved]  Airtel — Payment and Service Suspension

Dear Simi

I have the following reference numbers from BOBcards-Visa which I got telephonically confirmed: RN 0418 RM0443 for the amount of Rs.899 - each
You can get them at :


[protected] / 2283 1945 / 2202 0630 / 2283 2827
Toll Free Nos:[protected]CRM - 9 am to 6 PM except national holidays and Sundays.)
[protected]Authorisation)

As far as your service portal is it is abysmal and the inconvenience caused to us is great..Today, the incoming got cut without notice. And the business lost is as much as 200, 000 INR.

Regards,
Ramesh
-------Original Message-------

From: Appellate.[protected]@Airtel.in
Date: 10-Aug-2009 4:01:48 PM
To: Ramesh
Subject: Re: [protected]


Dear Mr.Ramesh

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 9th August 2009, regarding mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have already registered your complaint on Payment not posted for the above mentioned mobile number against the Service Request Number: 27988524.

We request you to send us the Scan copy of the bank statement with below details to initiate further action.

1) Payment date
2) Payment time
3) Bank name
4) Branch name
5) Alternate number

Please find the below mentioned Outstanding details: Invoice No Invoice Date Due Date New Charges Total Adjustments Paid Total Payments Balance Due Dispute Charges
[protected]/08/2009 27/08/2009 795.83 0.01 -0.01 795.82 0.00
[protected]/07/2009 27/07/2009 556.83 0.00 0.00 556.83 0.00
[protected]/06/2009 27/06/2009 567.49 0.00 -224.34 343.15 0.00
[protected]/05/2009 27/05/2009 504.99 0.00 -504.99 0.00 0.00
[protected]/04/2009 27/04/2009 470.09 0.00 -470.09 0.00 0.00


We wish to inform you that an amount of Rs.1695.80 reflects as an Outstanding amount for the above mentioned mobile number.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm





"Ramesh" <[protected]@hotmail.com>
[protected]:03 PM
To <Appellate.[protected]@Airtel.in>, <[protected]@airtelindia.com>, <nodalofficer.[protected]@airtel.in>
cc <[protected]@trai.gov.in>
Subject Re: [protected]

P Please do not print this e-mail unless it is absolutely necessary P




Dear Simi George:
Thank you for a wonderful automated type of reply. No pun intended. I am so sorry for the reason to be with Airtel, for these years and I am just waiting for the number portablity to happen.
As a Service delivery person you have not read my email transcripts properly, and I am at a receiving end because of your website not delivering the appropriate quality of service.
One of your officers again called up on Saturday, the 8th August 2009 around 130 PM and the reference number for this call is F[protected]. He had promised to set right the issue in 2 hours which is yet to come for your company.

An earlier instance for my other number, the payment was taken for 5 times in advance, by your website...And the company did not care to refund the amount. The justice has to be served right.

For one payment delay-that is not on my part, you have penalised and the respect has vanished for the customer...You call this customer service
And shame on your services...

Hope TRAI gives me a redressal. I am also filing a complaint in the local consumer forum for your service failures.
You treat customers who have been with you for long like this, I am sure Airtel has to bite dust.
Thanks and Regards for the shabby treatment.
Yours Sincerely,
Ramesh.R
-------Original Message-------

From: Appellate.[protected]@Airtel.in
Date: 08-Aug-2009 2:52:58 PM
To: Ramesh
Subject: Re: [protected]


Dear Mr.Ramesh

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 6th August 2009, regarding mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We regret to inform you that the payment has not been updated for the above mentioned mobile number.

We request you to send us the scan copy of the bank statement with clear details to initiate further action.
Invoice No Invoice Date Due Date New Charges Total Adjustments Paid Total Payments Balance Due Dispute Charges
[protected]/07/2009 27/07/2009 556.83 0.00 0.00 556.83 0.00
[protected]/06/2009 27/06/2009 567.49 0.00 -224.34 343.15 0.00
[protected]/05/2009 27/05/2009 504.99 0.00 -504.99 0.00 0.00
[protected]/04/2009 27/04/2009 470.09 0.00 -470.09 0.00 0.00



We wish to inform you that an amount of Rs.899.98 reflects as an Outstanding amount for the above mentioned mobile number.

We regret to inform you that the above number is barred due to Overdue amount of Rs.899.98.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 PM




"Ramesh" <[protected]@hotmail.com>
[protected]:52 PM

To <[protected]@airtel.in>, <nodalofficer.[protected]@airtel.in>, <appellate.[protected]@airtel.in>
Cc <[protected]@trai.gov.in>
Subject [protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Sir:
I am very sorry to have availed your services and for being a dutiful subscriber.
Despite assurance by your officer, that the services of calls outgoing will not be cut, the doomsday happened.
I have been given calls from your call center for- having not paid bill status. When the customer is sighted by these telecom companies at large, is that when he /she does not pay...In this case it is the fault of the service provider for having given a faulty website design and further nuisance.

I called up your call center today evening, and was assigned the code F[protected]. I am going to the consumer court for having been denied the privileges your company has to render on payment. The transcript given below of the mails sent in by me and the reply given have been enclosed for your reference.

Regards,
Ramesh


From: [protected]@airtelindia.com
Date: 01-Aug-2009 5:37:30 PM
To: [protected]@gmail.com
Subject: Re:[protected] [|BAL|[protected]|[protected]|]



Dear Mr. Ramesh,

Thank you for contacting Airtel.

You have expressed concern over the delay in payment updation for your mobile number [protected] and to activate the mobile number .

We understand your concern and will work towards resolving the same.

We would like to inform you that your mobile number has already been in active status effective from 01/08/09

Regarding the payment updation:

We wish to confirm that your concern has already been registered and service request number is 27988524
and we would revert to you on or before 06/08/09

Henceforth, we request you to kindly revert to us with the subscriber official mail address.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel

Warm Regards,



Mohammed Usman
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 01/08/2009 16:53:45
Subject:[protected]

Dear Sir:
My number[protected] was deactivated for payment dues today.
However I had made payments which was debited twice by my bankers on the 27th July 2009.Your website did not return its acknowledgment for the payment both times.
I had called up your call center and told them about this problem which they told me that the issue would be resolved.
I was put into great embarrassment by the deactivation and called up your call center and told them about the friendliness of your website and the impersonal answers given by your trained staff.
I have the following reference numbers from BOBcards: RN 0418 RM0443 for the amount of Rs.899 - each.
Thank you for a wonderful service
Regards
Ramesh
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.








This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.









This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.