[Resolved]  Airtel — OUTSTANDING ON CLOSED MOBILE NUMBER [protected]

Dear Sir,

This is to inform you, that I have requested Airtel customer care to disconnect my above airtel number [protected] on request number 22351205/22351221 on 22nd of Aug 2009 with the reason to relocating to Navi Mumbai. As per our telephonic conversation with customer care executive I was assured that my number will be disconnected with immediate effect by your customer care representative.

In the meantime 9th of Sept 09 I recieved email from your concerned department confirming that my number has been disconnected(Trailing Email attached for your reference).

This is to inform you that if my number has been disconnected on 31st of Aug 2009 and Sametime SIM was destroyed in five peices, then HOW THE HELL MY NUMBER HAS BEEN USED TO MAKE SEVERAL ISD CALLS MADE ON 14TH OF SEPT 09 FOR THE BILLED AMT FOR RS. 9000 APP. ON SAMEDAY.

After almost a month I recieved one call from Airtel recovery team saying my outstanding is due for Rs. 9700, when I asked for clarification nobody reverted me back.

TODAY ONLY I RECIEVED ONE LEGAL NOTICE THAT MY AMOUT IS DUE FOR ABOVE NUMBER.

This is a reharassement for me and for my family members and why should I not fetch them to the consumer court, if I have all the documents and proofs with me including the trailing mail below with me stating that my number was closed on 31st of Aug 2009.

Moreover the calls made on 14th of sept 2009 that the summary shared by airtel seems to be FAKE as if you look closely on timings of calls like 4th call made on 14/09/09 at 03:22:19 for 21mins duration on [protected] after that immediatly 5th call made on same number for duration 30mins.8sec at 03:22:47 and same for 6th call at 03:23:00 and so on, which shows its fake bill outstanding imposed on customer due to TECHNICAL ERROR.

I would request you to Kindly look into the matter and as I am helpless and not getting any response from airtel after sending so many reminders to them.

Looking forward to your immediate and positive response.

Thanks & Regards,
Rakesh Sawhney
MANAGER
IT Infrastructure Operations Solaris, Reliance Tech Services, DAKC, Navi Mumbai, INDIA.
(D) : +91 – 22 – 303 81201
(M): +91 – [protected]

-----Forwarded by Rakesh Sawhney/RCOM/RelianceADA on 11/17/2009 07:38AM -----
[protected]@airtelindia.com
09/10/2009 11:35 AM


To

Rakesh.[protected]@relianceada.com

cc


Subject

Re: [protected] [|BAL|[protected]|[protected]|]





Dear Mr. Sawhney,

Thank you for contacting Airtel.

You have inquired about the deactivation of number and about the payment for your Airtel [protected].

Regarding the disconnection of number:

We are truly disappointed to learn that you have decided to surrender your Airtel number. We would like to inform you that your Airtel number has been disconnected from our end with effect from 31/08/2009 as per the service request number 22351205.

We thank you for choosing Airtel services and hope you will give us the opportunity to serve you again.

Regarding the payment:

We understand your concern and will work towards resolving the same.

We would like to inform you that we are not in receipt of your payment on 09/09/09. Hence we request you to revert us with the scan copy of receipt of the payment in order to assist you better regarding the same.

For further assistance, mail us at [protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards,





Lavanya A
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: Rakesh.[protected]@relianceada.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/09/2009 11:00:09
Subject: [protected]

Hi

I have deactivated my airtel postpaid connection [protected]. Now yesterday I made a payment for Final settlement though my deutshce bank credit card.
Kindly confirm closing of this connection.

Thanks Regards
Rakesh Sawhney
MANAGER
IT Infrastructure Operations Solaris Reliance Tech Services DAKC Navi Mumbai INDIA.
(D) : +91 ¿ 22 ¿ 303 81201
(M): +91 ¿ [protected]

Kindly Raise Your Request Log Your Complaints Through IM.[protected]@Relianceada.com[protected] Option 2) For Expedited Services.


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