[Resolved]  Airtel — Discrepancies in Post paid Mobile bill

Respected Sir,

I am using Airtel post paid connection [protected] (in Bangalore) for last more than 5 years. Since this is old connection and I wanted to keep this number, I was paying much higher tariff without any complaints. On March 16th 2009 I paid an amount of Rs 999 (Nine hundred and ninety nine only) towards advance rental for next two years. As per the plan (999 advance rental) there will be zero rentals for next two years and I will be liable to pay only for the actual usage. After that I was receiving continues bill though E-mail and they were paid on time. I did not realize that they were still charging rental Rs 150 per month in the bill. In September when I noticed this issue in my bill, I logged a complaint for the same to Airtel customer care (using toll free number 121). Customer care executive has asked many questions like when the payment was made, where it was made etc. After more than 15 min of conversation they ensure that problem will be fixed and I will get corrected bill with in 3 days. Since than I made numerous attempts to get the correction done but every time they repeated same questions and gave same assurance…I personally visited there customer care center Near Jayadeva flyover, Bangalore twice as well but still nothing had been done. This is frustrating experience and a very unprofessional treatment from the company (Airtel).

Other than talking many times to different customer care executives, I also sent many mails requesting for corrected bill but end result was same. No resolution of bill. Last month they discontinued out going on my number ([protected]) and now incoming is also stopped (approx a week back). Since this number is in use for more than 5 years, I missed lot of important calls from different sources and still suffering…

I paid much higher amount to Airtel keep this number in previous few years. Since the duration for advance rental is valid till 15th March 2011, they have no rights to discontinue the services without solving the billing dispute.

Kindly interfere into this matter as all ways to get the issue resolved with Airtel were useless.

Regards,
Amit