[Resolved]  Airtel — Deactivation of connection of Mobile No. [protected]

I have Airtel Connection no. [protected]. Since I was to shift permanently from Delhi to Chandigarh, I had requested for deactivation in the first week of DEC 2009. I was persuaded by Airtel not to get connection deactivated and instead get same RELOCATED to CHANDIGARH. I received Airtel,s message dated 1/1/10 stating that 50% rental discount of 15 days shall be given. Further Airtel executive confirmed over telephone that I will not be charged for roaming in Chandigarh and Airtel Punjab region shall approach me for giving new number. When no one approached me till 15th, I contacted 121 who informed that there is no such plan for non charging of roaming. This was a surpise to me being contrary to what Airtel 121 had been commiting earlier till 1.1.2010. THIS SHOWS THAT THERE IS IMMENSE CONFUSION WITHIN AIRTEL AS CONFLICTING STAEMENTS ARE BEING GIVEN. 121 (AIRTEL CUST. SERVICE) HAS TAKEN MY REQUEST TODAY FOR IMMEDIATE DEACTIVATION OF CONNECTION THROUGH REQUEST NO. 30470929 & HAVE ASSURED THAT THE CONNECTION WILL BE DEACTIVATED WITHIN 24 HOURS THAT IS BY 17TH JAN 2010.
KINDLY NOTE THAT IF IT IS NOT DONE, I SHALL NOT BE LIABLE TO PAY FOR ANY CHARGES BEYOND 17TH JAN 2010. KINDLY DEACTIVATE AS ABOVE AND REFUND MY SECURITY IF ANY AFTER ADJUSTING PAYMENT UPTO 17TH JAN 2010. IF STILL I HAVE TO PAY SOMETHING UPTO 17TH JAN. THEN PL FORWARD UR BILL AFTER DISCONNECTING AS ABOVE.