Airtel — bill against canceled connection

Dear Sir/ ma'am,

I am Sartaj Singh Chawla and have been a loyal customer of Airtel landline and broad band services for approximately two years now.

I have used the Airtel landline and broadband service for delhi - ncr region.

Unfortunately I had to relocate from Delhi and had to have the Airtel landline and broad band service permanently disconnected in the end of November'09.

I cleared all the bills before requesting the disconnection and received a confirmation of the disconnection around 11th of December-2009.

Incidently even after having the landline and broad band services disconnected, I received a bill against these services in the month of December. I was shocked by such treatment from Airtel after having such long working relationship with this company.

I called the customer care for Airtel for clarification. And was informed by the customer care executive "that the bill for land line and broad band services was tendered to me as I had requested re-activation of my account".

Last two customer care referrence numbers - [protected] and [protected]

This so called/proclaimed re-activation was completly baseless. I tried to explain to the customer care executive that I had moved from the city and there was no reason for me to have the number reactivated. and a fraud had been commited.

However I was informed by my peers and colleagues that I should still pay the bill for december even though an unauthorized activation of my account was done and request for re-cancellation.

I cleared the bill for the unauthorized re-activation and again requested for re-cancellation.

I called the customer care executives umpteen times on the expiration of their promised SLAs and was promised an new SLA each time on some pretext or the other. This was ofcoruse if I was lucky as most of the times my call was simply ignored or dropped.

To my knowledge, I have received more bills for subsequent months even after having payed bills for illegal reactivation and requesting for cancellation twice and Airtel has simply not been able to disconnect my connection, apparently this is too difficult a task.

It appears to me that I have now become a slave for Airtel and would need to keep paying airtel for the rest of my life. I was not aware that corruption existed at a corporate level with such a huge company.

I request your help and guidance on this matter as I have reached the limit of my fiscal and mental health trying to get this matter resolved.

With Thanks,

Airtel's most loyal servant

Sartaj Singh Chawla
+91-[protected]
sartaj.[protected]@gmail.com