Airtel — not proper anser in c.car

This is my complaint,

My name is B. Krishna kumar and my mobile number is [protected]. I am her by their to inform you that. I have changed my mobile number from post paid to prepaid and I got a new empty sim. While selecting the language I have cost my mobile phone with the sim. So I have order for a duplicate sim in Pollachi. They asked me to go to Coimbatore. So I came to Coimbatore (Bharti airtel) avinasi road head office.



When I asked them for the new sim they asked me to go to Pollachi and asked for them again the Pollachi people asked me to go to Coimbatore. So I contact the customer care from my another mobile. They asked to go to cbe to collect the sim.



So again I came back to cbe head office in avinasi road. They game me a simcard on 7the jan 10. by paying 50 Rs. But in Airtel customer care they told me. That the sim cost only 25rs. But they collected 50rs. And gave the sim to me. The head office people told me that by 8th jan 10 the sim will be activated. But till 19th jan 10 the sim not been activated. But in customer care the higher officers are asking me to go to CBE to activate the sim. But in CBE HO there is no proper response.



I have been some to CBE for more than 12 times from Pollachi to activate the sim. So I contacted customer higher office Mr. bole from Chennai santhom. He did not give me proper answer. Next day i.e. 13.01.10 I contact another higher officer Mrs. Revathi. She gave me proper information that my I.D proof has not yet been veached the head office. But I have been submitted my ID proof and photo for 6-7 times in both Pollachi and Coimbatore head office on 7th jan 10.



Then why the Mr. bala and Revathi having in the same department and in same concurred have given wrong information and in customer care they told that the sim is Rs. 25 but and the CBE head office the sim is Rs. 50 and the working hours are till 6.30 only. In customer care and in Head office in cbe are very worst in service.



This is me a very worst time in life. I have not so many business contacts in the duration. I have attached all the record with the customer care peoples. For this when the action are you going to the tel.



I have write my conscious and much of loss in business became of this Airtel. You have to replay this letter as soon as possible in tamil only. Else I will give the letter along ith the recording to the other network providers such as Aircel Vodafone etc.




[protected].amr tone is (12.01.2010)

[protected].amr tone is (13.01.2010)


( THIS IS AIRTEL REPLY )

Dear Krishna Kumar :

Thank you for contacting Airtel.

With reference to your mail dated 29/01/2010 for your Airtel mobile number [protected].

We regret to inform you that we are unavailable to reply in regional languages.

we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

As corrective action we have also given necessary feedback to all our executives involved. We would like to thank you for your constructive and detailed feedback and would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel .

Warm Regards,

Prakash V
Customer Care
Bharti Airtel Limited