[Resolved]  Airtel — How can the Airtel phone be disconnected?

Hello Sunil,

I thought there could be a possibility of some action on receiving the mail from me. Thought there has been surplus of 1750/- Rs, still I made another payment of 2000 Rs to activate the services immediately. Rather I see the phone number is permanently disconnected. When I dial the number[protected], getting a message, the number does not exists…

It’s a serious concern; if this is not resolved immediately, I have no other option but to seek legal advice on this issue. As head of the organization, I am sure, you would sensitize the person responsible to resolve this.

Many thanks in advance,

GAURAV

From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 7:06 PM
To: 'sunil.[protected]@bharti.com'
Subject: Concern.
Importance: High

Hello Sunil,

This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – [protected]). Even after spending more than 40 mins personally with the helpdesk folks, the concern remains the same. Refer to mail trail below for more detail, The helpdesk folks have assured me thrice via interaction/complaint number[protected] yesterday around 7.00 PM,[protected] today morning 8.30 am,[protected] around 6.30 today evening) that concern has been logged and with in 4 hrs the connection will be restored; just now spoken to another chap at helpdesk, he told that it will be done on 27th Feb after 3.00 pm.

My concerns are:

a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that when you had advance money paid, how can the connection be disconnected.

I am sure, shd you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.

Many thanks in advance.

Regards,

GAURAV MITTAL
Chief Executive & Founder

ITCONS e-Solutions Pvt Ltd
Cell : +[protected]


From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 6:12 PM
To: 'care.[protected]@airtel.in'
Cc: 'Swati Jain'
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

The site details clearly shows that a payment of Rs 1750 is made; why is this amount not adjusted against the bill of January 2010.
If the issue is not corrected today, I will take this on a serious note with senior authorities in Airtel.

Regards,

GAURAV MITTAL
ITCONS e-Solutions Pvt Ltd


From: Swati Jain
Sent: Wednesday, February 24, 2010 4:12 PM
To: care.[protected]@airtel.in
Cc: [protected]@itconsinc.com
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine

Hi,
Nothing has been done on this front.
This is ridiculous. I will escalate it to highest level now.
Regards
Swati

From: Swati Jain
Sent: Wednesday, February 24, 2010 11:52 AM
To: 'care.[protected]@airtel.in'
Cc: '[protected]@itconsinc.com'
Subject: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

Hi,
This is to bring to your notice that Telephone[protected] and Internet service at my residence – “309 Milano Mahagun Mansion, Phase 2, Indirapuram GZB” has been debarred since last 2 days on the account of non-payment of telephone bill whereas my Airtel account already has surplus credit of Rs 1750.

I had paid Rs 1750 as installation charges for IP TV, but because of non feasibility of the same, it was not installed and it was told that the money paid will be adjusted against the subsequent bills, the same did not happen and as a result phone/Internet is dead for last 2 days.

This needs immediate attention and correction. If this is not corrected in next 2 hrs, an escalation will be sent to senior officials with a complaint in consumer forum.

-Swati