Airtel — Nimbuzz

Hi Team,

I am a user of the Airtel Network (mobile number [protected]) and would like to inform you that I am now very disappointed with your service. This is 5th time to be precise that I have to re-iterate my problem to your company (4 times using 999 and now finally writing you an email.).

I had received an sms from your end a couple of weeks back saying that ‘you have been charged for Rs 10 for 10 days for using filmy buzz. I don’t even know what that is. The moment I received this message I had immediately checked my balance and to my surprise the amount was deducted from my account. I then contacted your nearest branch in Vasai ( Thane , pin code 401202) and they told me to speak to a CRE on the number 999. I then explained my problem to him ( Name of the CRE Mr. Sunil Yadav) and after checking everything from his side he informed me that there was a problem because of the system and your amount will be credited back within 4 hrs. I patiently waited back for almost throughout the day but neither did I receive any message or any call pertaining to this. Finally the next day I once again contacted the same branch and they once again told me to go through the same process. Quite rightly this CRE also informed me that it was due to an error and my money will be credited back within 4 hrs. When I informed him that the same thing was told to me yesterday as well from some other CRE, he says that he has no clue about it and asked me to have trust on what he says.

Finally after having no options I trusted to what he said but nothing happened. It was almost 7 days that the amount was not credited and I did not even bother to come once again to you centre and start chasing this again with some other CRE. I said to myself Forget it !!!!!!.

On Tuesday ( 23rd Feb’10) I received an message saying that Film Buzz subscription will be renewed in the next three days and you will be charged Rs 10 for 10 days. The message also stated that if you want to stop the service please send STOP to 121. When I did that, I got a message saying

“There are no services active on your mobile phone”. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I though this might an error from the system and hence I re-send the message again ( atleast 10 times). Once again I got same reply that there are no services active on your mobile phone. This was irritating and hence I decided to step in to your center again. The person in charge of the centre Mr. Sanjay, himself spoke on the number ( 999) and this time I got the information from your end saying that I have used the picture post on my mobile. I explained this to the CRE that I have never used Airtel live or neither have I used any of this service but he said that his database says that and hence I should have used it. I did not wanted to waste more time on this and I only requested him to unsubscribe me from this service and also informed him that I do not want any messages from you regarding this. He agreed to this and to be on the safer side Mr. Sanjay had set s service so that I don’t receive any junk adverts and also the URL link to Airtel live was deleted.

On Thursday ( 25th Feb’10). I got the same dam message again saying the same irritating lines

“you have been charged for Rs 10 for 10 days for using filmy buzz”

I checked my balance immediately and yes the destroy was done.

YES, I WALKED BACK TO YOUR SERVICE AGIAIN AND THIS TIME ( 4TH TIME) I EXPLAINED THE SAME GRIEVANCE TO CRE AND TOLD HIM THAT I WANTED TO SPEAK TO YOUR SPERVISIOR.


The CRE transferred the line back to the supervisor and she ( Supervisior) said that I have used picture post. How can on earth can some one says such an official lie and if I have been using this then why did at the first instance did the 2 CRE’s admitted that there was some problem at their end because of which the amount was deducted. She says that she has no idea and was sorry for whatever has happened. I also asked her if this was a service then why did on 121 it said “ there are no services active on your mobile phone” she had no answers to this and I Requested her to transfer the phone to the Manager. I Don’t understand what was the problem was she not listening to this. I had to say this 10 times “Can I SPEAK TO YOUR MANAGER”.

This time it was the Team leader ( Mr yogesh Jogeshwar) who came on the line and started asking me what was my problem. Can you imagine by this time I had wasted 25 mins talking !!!. I was quite clear and informed him that he should be aware of my problem and if he his not “why did he take the call”.??

He then started confirming my problems and even he was unable to answer my below questions:

1. Why did the two CRE’s informed me that there was a problem from the system and my money will be credited back
2. Why even after informing to you’ll on 23rd that I want to unsubscribe from Film buzz received the message on 25th and money being deducted.
3. As Film Buzz is a service and you say that if any one wants to unsubscribe from this can message STOP to 121 and then the reply from 121 is
“There are no services active on your mobile phone:: ?????????????????????????????

Mr. Yogesh informed me that he will register a complaint about this and I shall be receiving a call from your end.

I did receive the call but was at work so informed the CRE politiely to give me the call the next day.

After this there are no calls and I am still waiting for some actions from your end.

If you have read the above carefully you can see that I am not bothered amount the money I have lost (not too sure if I will receive them) but I am concerned about the way you treat your customers.

Is this Customer Service or Customer Harassment ??

I have lost :

1. Trust in you
2. My 30 Rs over the phone
3. Almost 5 hrs chasing this
4. Fuel ( petrol) from my home to your centre.

Can I have some sensible answers to all this.

Patiently waiting by.

Your Unhappy Customer
Mr. Varun Sharma.
( Mobile phone number [protected]).
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