Airtel — worst service by airtel customer care officer

dear sir,
i have never seeen such a worst service providers.my sim already had a message offer and also call offer.when my call offer got cancelled.i contacted airtel customer care.they told me that i can recharge for 27rs and a new call offer will get activated with out any change to my message offer.accordingly i did.but i lost my message offer.when i asked them why they gave me a wrong information ,they are giving bad word words to me,is this the kind of service airtel providing to their customers?
i need my 27rs back.airtel should refund me my money.i cancelled my offer.giving badwords to your customer,no service,providing wrong information to customer,,,,,,,is all this things that u teach your customer casare officers during their training period? u must pay back my money within 24 hours
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