[Resolved]  Airtel — International Roaming Issue

Dear Airtel,

I am a subscriber of your connection gfor over 2 years with [protected].

Let me detail what you had written in your FAQ and in your terms and conditions.

25. What is credit limit?
As per the international practice followed by telecom operators, we use the concept of credit limit. Your credit limit helps you keep mobile costs in control, track of your usage and ensures no misuse of your mobile phone. It is like the spending limit on your credit card. We have preset a dynamic credit limit defined basis history of your association with us, security deposit and your average usage.

26. How does it work?
Your dynamic credit limit is defined on the basis of your security deposit, your average usage and history of your association with us. As you reach XX% of your credit limit you'll be informed through a voice or a non-voice message. In case you exceed your Credit Limit, there's a temporary restriction on your making calls and sending messages. However, you can still receive incoming calls and text messages, and make emergency calls. To start the services on your mobile again, you can simply make an interim payment to bring your account outstanding below the credit limit.

29. Will my incoming calls also get barred if I do not make the interim payment?
Sir/Ma'am, Incoming calls will be barred if interim payment is not made within 10 days from the date when outgoing calls were barred.

30. How do I increase my usage limit?
Sir/Ma'am, At Airtel we regularly review the credit limits set for our customers. If your usage steadily increases, and you maintain a good payment record we automatically raise the credit limit. If you foresee, that your usage is likely to exceed the credit limit allocated to you, you can simply make an additional deposit payment. Your credit limit will automatically be increased by the amount of additional deposit paid. You can also increase your credit limit by a convenient payment method of Credit Card standing instruction or a direct debit from your bank account.

My connection had a credit limit of 3100 Rupees, so ideally I would have expected a message when I was nearing my limit and my phone to be cut.

Which was not the case. You dynamically increased my limit by 14000 rupees - a dynamic change of 548% !!! Will your company understand if my bank balance dynamically drops -500% ????

Please be reminded that your change was not intimated too. So please tell me how to handle this situation, since I am not willing to pay your charges which one of your collection agents has already called to extort with me.

In India, I am sure we do not have to use THUGS to call and demand to be paid. I cannot do it, you cannot charge me the roo[censored]ncalled for violating your own terms and conditions and badger me for it !!!

Please help resolve this is a civilized manner - I AM NOT PAYING YOU 18,000 RS EVEN I[censored] GO TO THE SUPREME COURT. PEOPLE OWE ME LAKHS IN BANGALORE AND NO COURT LAWYER MIX HAS HELPED. SO TRY ME ON FOR SIZE, IF THATS YOUR WILL.

Regards,

Mithun K.