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Airtel - call center services

 
70 Reviews
User
  Vinod Kumar Lingam
Sir,
i am the customer of Airtel from last two months (post paid)07752416770 on my name. i want to know the bill provided by them has a due date if i dont pay my dues then they can call me for bill or can wait for some time if due date crosses i will pay a fine or they can withdraw there services. But i feel sorry to say there are disturbing my parents because its a landline and the bill due is 8 march of this month from 28th feb they are call for the bill to pay atleast three to four time a day in my absence. i want to ask- Do they have a right to do so.
Complaint comments 69 Comments     Updated:
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Laziness shown by customer care - Airtel GPRS

Please Check is GPRS Is Down


Rajesh Jain
Kasyap Sweetners Limited
Badnwar Dist Dhar
 
Unfair billing for GPRS by Airtel Prepaid, Ptna

I am a prepaid airtel customer haveing mobile no.+919955817339. I got GPRS activated on 19th january ,2008 and deactivated it on 19th February, 2008. Rs.249 has been deducted from my account twice first on 11th February,2008 and second on 20th February, 2008 after deactivation of my account. I first complaned to your customer service calling 121 on 21st February and they assured me it is due to their fault and Rs.249 would be put back to my account. When no money has been put upto 28th February, I talfed to one lady customer executive and she felt sorry for their misdeed and again assured me the money would be put back to my account within 24 hrs. Alas! no money has been put back upto 7th March and I visited the customer service centre at Patna personally again on 8th March and informed him about the matter. The person gave an unexpected and ridiculous reply to my query that," If I would have deactivated 48hours before that, the amount would have not been deducted. It is absolutely rubbish and unacceptable to me. Please clarify the rule and let me know the site where it is posted in open domain on behalf of Airtel. I don't mind if the rate is charge proportional to the usage.

I home some sensible executive will help to my cause immediately
 
Sir,
I m manoj Yadav, My mobile no is 9910861255 i dont want hello tunes. After saying two to three times it is still coming on and Money has been deducted suddenly, whenever i went for recharge.
Please disconnect this facility. I dont want hello tunes.
Thanks
Your faithfully
Manoj Yadav
N
User
lavizin  
 

not responding properly - bull sheet airtel customer care

Airtel customer care of gujarat india. don't know how to answer the customer, whatever they want remove burden from thier heads, its better they will work in local grocery shop.
 
hi'
dear sir
please activate the hello tune
song name is achasila diya tune mere pyar ka.
film name is sanam bewafa please activate the song
please please plzplzplzplzzzzzzzzzzzzzz
send me the code plzzzzzzzzzzzzzzzz
 

No Support inspite of calling them time and Agin - Airtel

Hello,
I ve been an AirTel customer for long, and in the last few days, I ve been calling time and again to have my MMS & Airtel Live setting configured on my handset. But I guess none can figure out who is doing what with your customers.

Believe me guys, AirTel has a monopoly in the products they offer, but the tech support – is nothing but harassment, I ve been asked to send those messages [MMS & LIVE] to 52567 – but none of the settings work, finally I asked one of the reps to check whether my MMS & LIVE are active, duh- someone deactivated it – I don't even know that. I asked you guys to cancel my MO but you cancelled everything else along with it. Means anyone can fiddle with the customers acct.


As of now – all I can say – just cant stand their ignorance & harassment - But guess we ve to live with it
 
Hi
I m Sandip. My mobile No is 9892339566.
Sir, I often call to airtel care but I never got satisfactory reply. I think airtel care officers are not botherd to help customers. They are just enjoying at care centre. My findings through conversation with airtel care are that airtel care executives are lazy, stupid, non cooperative, and having lack of proper information. I appriciate airtel for its service and rents but I really want to abuse airtel care executives. Think over it that airtel service is good but people are not getting proper informations from call centre, then what is use of good service if custmoers can not use it properly. If I were director of airtel then all airtel care executives would have been suspended. I have decided that I will report the matter to airtel HIGHER AUTHORITIES if the same is going on. AIRTEL is not paying them for non cooperation with custmers.And they should know it all payments are adjusted through customers.U should know it why I m frusted on care centre because I had called airtel care forty one times for airtel live setting, but no one has cooperative tounge. I would like to tell u bullsheet replies and lame excuses of ur care executives.
1)-ur handset Nokia E51 is not supportable for GPRS.----as i know e51 is good supportable for gprs.
2)Please disconnect and call 121 -------This is famous dialogue of every care executive even we called 121 and this keeps on going until and unless customer will get bored to stop calling 121.

3)They always pretend by telling u have not dialed desired number, even number has been dialed correct.

HOPE U WILL LOOK INTO THE MATTER AND WII GET BACK TO ME BY REPLY.

SANDIP KASHID.
D
User
ashish  
 
my gprs not working please help me.MY Mobile No. 9936121465
 

NOONE RESPONSE. - UNIVERCELL AND AIRTEL

HI,

I BUY NEW NOKIA MOBILE FROM UNIVER CELL ON 28-DEC-09.(MODEL -3110C)
I FACED SO MUCH OF SOFTWAR AND CONNECTION PROBLEM FROM 28-DEC ONWARDS,
AFTER 2MONTHS STILL I HAVE SAME PROBLEM.

AIRTEL SHOWROOM IN ANNA NAGAR - RELATIONSHIP CENTER ALSO SAME LIKE NO RESPONSDS FROM THEM REG MY CONNECTIONS

ANY EXPERT GIVE ME SLOUTION FOR THIS ISSUE.
 
hi'
dear sir
please activate the hello tune
song name is achasila diya tune mere pyar ka.
film name is sanam bewafa please activate the song
please please plzplzplzplzzzzzzzzzzzzzz
send me the code plzzzzzzzzzzzzzzzz
my no is 996.530143
N
User
sadboy  
 
how i can get access to free mo gprs of airtel
 
Dear Sir/Madam

Sub: Complaint on Airtel Broadband.
We are having the Airtel braodband connection at vellore .
Number is l0146 - 4204545. Its in the Name of Dr.Agarwal's Eye Hospital ltd.
Dr.Agarwal's Eye Hospital Ltd
No:19/1 Officers Line
Vellore - 632001

For the past one week internet is not working, Total Line is dead.
We have tried with Vellore Airtel office. They are not Giving any support.We are facing lots of problem with this.

For your kind information.We are having the airtel boradband in more than ten branches.Kindly do the needfull.

With Regards
Punitha.K
Senior Executive - IT Admin
Dr, Agarwal's Eye Hospital Ltd
044- 42997742
 
hello
i am one of your customer.i choose one of your plan for my connection(599 rs per month)but now i want to chang my plan.i want unlimited download(799rs per month).
but i dont know what can i do.please help me and tell me and if it is possible please change my plan.
i am waiting for your answer.
this is my phon number :9620712868
this is my A/C.No.-14905820
thank you
 
Dear Sir,

My mobile no 9000577829 is not yet activated in spite of paying bill as advised through SMS to my mobile, wherein they advised me to pay 2300/- within 24hrs and paid well within the limit.

I have communicated to you but till now there is no action or reply from your end.

Thanks
 
No response from the customer care and harassing the customer

Sir,
I am Baijayanta from Bhawanipatna, Orissa. Last Saturday ie. on dtd 15.8.2009 at 8.30 pm. i called to the customer care service at Bhubaneswar regarding my deduct amount from my account & there Mr. Sudhansu customer care executive can't replayed me and solved my problem, he reversely takled with me with hard language. I can't expect this type of language from Airtel company. I am using my mobile since more than 2 years. Instead of solving my problem the executive is misbehave like taking & it is beyond my expectation. the company must give training to the Mr. Sudhansu (the customer care executive) how to talk with the customer with polite and sweet tongue. I expect the Airtel company will respond & take necessary action.

with regards,
 
HI this is narender kumar bhati. H no.3H-102 NIT.FBD, my cell no. 98181920487.i have using ur airtel connection last 2 years on this address. but now u have disconnect my incoming and outgoing facility last 3 day.. we have facing big prob so plz activate my connection urgently ...
thanks
regards
narender kumar bhatia
 

company stop a night calling service - Airtel

i have a airtel pripaid card and i am using that card a very long time the company stop a night calling service for last one week.
when ever i call in customer care for asking to when the night calling service is countinu that customer care person tell me that service will countinu but where we don't know so please ask company to when they start the service. and also ask to them that service will countinu or not otherwise i will change the company.
 
DEAR AIRTEL, I AM SUBSCRIBED FOR GPRS UNKNOWINGLY BY DIALLING SOME TOLL FREE NUMBER. I WAS CHARGED 10 RS PER DAY FOR LAST 3 CONSECUTIVE DAYS. MY HANDSET DOES NOT SUPPORT GPRS. I TRIED TO CONNECT 121 CUTOMER CARE BUT GOT NO RESPONSE. I WANT IMMEDIATE DISCONNECTION OF GPRS AND RECOVEY OF MY MONEY AS I HAVE NOT USED THIS FACILITY. PLEASE MAKE IT FAST. THANX...DIWAKAR
 
DEAR AIRTEL, MY MOBILE NUMBER 9860793154, I AM SUBSCRIBED FOR GPRS UNKNOWINGLY BY DIALLING SOME TOLL FREE NUMBER. I WAS CHARGED 10 RS PER DAY FOR LAST 3 CONSECUTIVE DAYS. MY HANDSET DOES NOT SUPPORT GPRS. I TRIED TO CONNECT 121 CUTOMER CARE BUT GOT NO RESPONSE. I WANT IMMEDIATE DISCONNECTION OF GPRS AND RECOVEY OF MY MONEY AS I HAVE NOT USED THIS FACILITY. PLEASE MAKE IT FAST. THANX...DIWAKAR
 
Respected sir/madam

MY NAME IS PRITPAL SINGH AND I AM LIVE IN JAMMU . PROFESSIONALY I AM REPORTER IN JAMMU . SIR.MADAM I REQUEST TO U, ONE AIRTEL NO. CALLING IN HOME RESIDENCE NO. AND MISBEHAVE TO MY PARENTS .. PLEASE GIVE ME SOME DETAILS OF THIS CELL NO. 09815499498. THEN U GIVE ME DETAIL AND I AM GO TO COURT FOR SOME ACTION AGAINST THIS NUMBER .

FOR GIVE DETAIL PLEASE SIR/MADAM CALL ME MY CELL NO. 09419610237, 09797591186

THANKING YOU.

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    Airtel - call center services