[Resolved]  Airtel — call center services

Airtel — Not Responding Customers on Call centers

I have been activated for Missed Call Alert & they took me of the charges real time when i subscribe but afterwards i havent got any alerts from Airtel.And today i have faced a problem that i couldnt send messages & from morning onwards i been calling 198 & they have been attended and make me hold long time & afterwards it is getting disconnected.I can try this 3 times from my mobile to reach them up & afterwards the 198 not routing me to the customer care.Then i started to call from others Airtel number to 198 & asked for the status.But i have been facing the same issue.The customer care people doesnt have any responsibilty to provide customer good service & i got vex with the service problem.This is atrocious service & they not even return to my problem.

Please help me out. Or any possibilities of taking legal action against AIRTEL. As it hurts somehow personally.

Please help.

M.Prabhu

i am customer of prepaid and my mobile no. is [protected]...
Sir, I often call to airtel care but I never got satisfactory reply. I think airtel care officers are not botherd to help customers. They are just enjoying at care centre. My findings through conversation with airtel care are that airtel care executives are lazy, stupid, non cooperative, and having lack of proper information. I appriciate airtel for its service and rents but I really want to abuse airtel care executives. Think over it that airtel service is good but people are not getting proper informations from call centre, then what is use of good service if custmoers can not use it properly. If I were director of airtel then all airtel care executives would have been suspended. I have decided that I will report the matter to airtel HIGHER AUTHORITIES if the same is going on. AIRTEL is not paying them for non cooperation with custmers..U should know it why I m frusted on care centre because I had called airtel care MANY times for SMS PACK IS NOT ACTIVATED SINCE I RECHARGE IT, MY DATE OF RECHARGE IS[protected]
but no one has cooperative tounge. I would like to tell u bullsheet replies and lame excuses o[censored]r care executives.PLZ GET ATTENTION ON IT...

Airtel — Disconnecting the call in between conversation

Hi
I am one of the customer of Airtel telecom services. I am Using airtel services past 5years.I am a native of Andhra pradesh,but i recently shifted to Bangalore.Here also i am using airtel provider.Due to some sim registration problem i contacted to CustmerCare services.But even though they were not providing information again they disconnected the call .

I Saw That How the reliable network Airtel is...?
So i decided to change my provider.

email:[protected]@rediffmail.com

i have changed my service provider to Airtel from vodafone but i am not happy with the service and network by airtel, because i am not able to receive incoming calls from some other networks like MTNL ...when ppls having MTNL sim trying to call me but they are getting massage as number not in use for this i have tried 4-5 times to airtel customer care but they are not responding me as every time they are saying we have forwarded your complain and you will receive complain number bye massage but i am not receiving any massage...kindly be helpful to sort it out...my number is [protected]

sir i am shweta customer of your airtel prepaid service. i am not receving any message and also not sending any message. plz help me. my mobile number is [protected]

respected sir,
i have this problem from last 8 months i giving rs1 per day
due to the subscription of short format i complianed many times but no response today itself also airtel charged me rs 1
so i humbly request you to solve the problem
yours faithfully
aslam
[protected]

DEAR SIR,

WITH A WEEK I RECEIVED A CALL FROM +[protected] OR [protected] THIS NUMBER, I DONT KNOW WHO IS THAT, HE SCOLDED ME IN BAD WORDS AND DISCONNECTED THE LINE, WHEN I CALLED HIM AGAIN THE VERY NEXT SECOND HIS MOBILE IS SWITCHED OFF, KINDLY LET ME KNOW THE DETAILS OF THE PERSON WHO IS USING THAT NUMBER.

My EMAIL ID /: dpksharma.[protected]@gmail.com ([protected])

Airtel Mobile — not getting proper response from call center

As I m calling to call center the guys sitting over their r not responding properly
While saying to them that I m calling to u many time please don't disconnect the call they r doing the same when we ask them that please transfer call to urs senio they disconnect the phone on 121one was they name whom I hade talke to was kewain mehta another was A rajput they both had cut the line so I m porting my line in to vodafone due to lake of service problem in airtel

I have exactly same exerience multiple times. They put me on hold and disconnect or say they will trasfer to senior and eventually disconnect, Call never reached anyone senior.

AirTel — can't call to call centre

hi this is complaint regarding to the airtel services where i cant call to the call center from my cell number that is [protected]
kindly help me with this problem
i have smsed as they have said to get the complaint resloved but one week have past the complaint is un resolved
kindly do the need full thnx

my msg has been not delivered to any one its just say sent but not delivered to non...
pls...

Respectd sir, wid grief pronoud i wud lyk to mke a cmplnt to u dat i m one o[censored]r artl custmr nd i m unhappy wid ur services.few hours bck al my fne bal was dedcutd nd wen i cld ur custmr cre i ws tld i hv rchgd my fne wid sum pack services.for ur informatn i hv nt dne so.i gt dis prblm few mnths bck nd i was mde sure dat my bal wil b refild by ur custmr cre membr bt nthng was dne so..Since past 2 yrs i m facng dis prblm.everytme i mke a cmplt a new excuse is given to me.none of my prblm hv been sortd out..therfre i wud request u to plz luk into d mttr.thanxs mohd danish nd ur no. [protected]..

Airtel Broadband — Airtel connection not activated - over 25 days

I am totally disappointed with the service provided by Airtel broadband. I had requested for a broadband connection around 25 days back and the customer care whom I spoken with ensured me that your plan will be activated within 3 – 5 working days.

When I asked the concerned person after said days he told me that there is some technical problem and ensured me it will be done in 2 working days I said okay.

But when it was again not done I called again to the branch and they told that give us 3 days, it will be done.

It is over 25 days when I was requested for a plan, whenever I call to customer care they say that executive will visit by today evening or by tomorrow…but I don’t see any progress. Now when I suited a mail, they are writing it will be activated soon but I don’t know when the soon will come.

I have started an office that is totally based on internet, based on confirmation of airtel customer care I went ahead. Because of false assurance, I am facing financial loss.

The form no. through which I applied is 2787693. Request nos. that I got from customer care team are 2042420, 2102328, 2150626.

Hi Rakesh,

I know that I will get the connection but the question is when I will get the same..1 day / 1 week / 1 month or more.

If you can confirm me about this I can make further plan accordingly.

airtels service is absolute and the people all over the world should ban this airtel connection...horrible connection, rubbish useless ...

My mobile number is [protected] and Rs 99/- had been deducted from my account balance for downloading of some stupid game . Now if you do not wanna spoil your name give my money back ASAP

i have been using my mobile for the past 3 years, last month i recharged with one ISD call booster and one month msg booster, i used those call and msg boosters for 2 days and then after that i could not use it.when i called customer care they say my number was activated only 2days ago.what should i do???

how to check my negative balance??

Hi,
I am another victim of airtel customer service, i changed my number from postpaid to pre-paid and submitted the documents again. Back end office didn't find documents proper and barred my outgoing without sending me any update regarding this, whereas they kept sending me "free hello tunes" packages, now after a while they have barred my incoming calls also..that too without any intimation from them. When I call customer care, they say we intimate the customer always..and are not ready to help.

This is the most horrible service I have ever experienced. they are not bothered with their customer's complaints, they will just say what is there in the book, i think, Airtel has forgotten what makes them..this seems to be beginning of the end of customer relationship.

Dear Sir,
My Name is M. J. Prudhvi Raj, am using 3sims in airtel, am facing problem with all of the three may be it is a minor problem for u but it is very big problem to me, am using samsung galaxy young mobile am using internet daily pack but my amount is deducting both internet pack and main balance even though i have complained many times to call center, from last 15days i cant contact customer care from my mobile, i dont know the reason y people did like that and i have called u from another no. that no u people blocked [protected] from this no. also i cant customer care i have given several times compliant but upto now i didnt get any soultion, [protected] from this no. airtel people is deducting money without any information plz try to solve the problem please dont through the customers away from u, plz try to understand the problems of customers which they r facing and try to solve that... i vill wait for ur valuable reply

Thanks & Regards
M. J. prudhviraj