[Resolved]  Airtel — Raising of bill even after SIM surrender

I had a mobile connection, when I was working in Bangalore by No.[protected]. In lieu of my transfer to Mumbai, I had surrendered the SIM card on 12th of Feb 08, the receipt of which I am still mainitaining. The gentleman in Airtel outlet at old Yelahanka - Bangalore told that within one week, i.e by 19th of Feb 08, this process will be regularized and I will be getting a confirmation thru my e mail. However, this has never happened, irrespective of my repeated interactions with him. For my dismay, I got the bill from Airtel for the month of Feb 08. As I had given standing instruction to HSBCfor the payment, this amount was credited to Airtel. I talked to their Customer Care Service ragarding this and even sent several mails to [protected]@airtelindia.com. Irrespective of this, they had raised one more bill for the month of March 08 for about Rs.182. I once again talked to Customer Care Service (Ms. Poornima) in Bangalore and also registered a complaint - No.16063221 dated 27th Mar 08, by sending a mail to [protected]@airtelindia.com. She told that she would not seek the clearance of this amount from HSBC and also she would give necessary credit of the amount, which was wrongly billed for the month of Feb 08. I also requested her to send a confirmation mail for waiver of standing instruction for payment thru HSBC card, which the HSBC people wanted, for which she accepted. She also told that she would send a confirmation in this regard with in 4 working days. But nothing has happened. I received my recent HSBC bill, which was showing a payment of Rs.182 to Airtel.Today, when I talked to the Customer Care Service in Bangalore (Ms.Anurekha), I was told that nothing can be done and they can not make waiver. I understand, Bharti Airtel is a professionally managed company and never expected things of these sort would happen. I have got all the proof of my surrendering the SIM card and HSBC bills of Feb and March months, which can be shown, if situation warrants. I request the concerned to take immediate necessary action and oblige.

With warm regards,

H.Sreekantha Rao,
Project Manager - SCP,
Larsen & Toubro Limited, ECC Division,
Mumbai International Airport Limited Project,
Gate No.1, 6th Floor, North Block II,
Sakhivihar Road, Powai,
Mumbai - 400072
Phone: +[protected]
Mobile: +[protected]
Fax: +[protected]