[Resolved]  Airtel — channels blocked

Address:Kerala

Hi
I am a customer of Airtel DTH, i am totally fed up with your service, both customer care and your product .My customer id number is [protected].The problem faced me is not getting the channels.From the past few months am facing this issue but cant given the complaint due to some personal things .On Augest month i given the first complaint to customercare(12150) they given a 10 days TAT ,within that TAT i didnt get any call from your technical department .Again i call to customer care getting several wrong committments from your executives and they tried to avoid me like providing 10ays or 48 hrs TAT and some of the executives disconnected the call,without my permision they put me on hold and disconnect.I complaint those things to Teamleaders Mr.Premji and Nikhil but i didnt get any better response from their side.On the next time call to customercare for spoken to teamleaders everytime getting reply is they are in meeting.Now getting only 2 malayalam channels,loosing the channels day by day ,till this time the problem nevere solved. Your customercare executives told me that no need to call again and agian thats why they disconnect the call from their end and they got this permision from their higher level for achieving AHT and other metrix this golen words said by the senior level executive too.He says that if have any complaint against executive send a mail . i dont know to whom i given my complaint .your customer care executive suggest me that contact any local technicians for solving this issue because this callcenter is an outsourcing company they havent any direct tieup with airtel company apart from given the complaint to airtel cant do anything .Is this is the way of caring the custome?? i think they dont know the meaning of customer care .All the executives are tried to avoid the customer while telling the compliants.From where i get a solution .Connection taken the name of my father Mr.Uthaman.i havnt any hope to solve this issues just given proper training to customercare executive for how to treat a customer
Regards
Bindu
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Aug 13, 2020
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