[Resolved]  Airtel — Blackberry service - Unable to connect to Internet

Address:

Chennai, Tamil Nadu

I have attached below the mail sent to the Customer care regarding their inability to answer the calls regarding customer queries for a premium Blackberry data service.

Kind Attn: of Customer Care Manager,

My Name is Anoop Menon and I have been an Airtel customer since 12 October 2007. For the first time in these years of being an Airtel customer i have been forced to write to 121 regarding the disappointment of being an Airtel customer.

Problem: without any notice, my blackberry service has failed to connect to the internet when I tried browsing using my internet browser and twitter application. I have restarted the system, switched off and turned on the network and still no access to Internet on those two applications. Now i seriously contemplate why am I paying such a premium price for a service that doesn't work always.

Now I am forced to believe the advertisements of other mobile operators who mock competitor's uncouthness in making customers wait online while attempting to call customer care executives.To add salt to the injury, as i speak to you my phone is connected to 7070 (shows that i have been connected and waiting for the past 25 minutes) - your customer care number for blackberry data plan customers. As soon as i selected option 2 - technical queries, i was on hold with a song for 17 minutes and then after the 17th minute the song went off and the line went blank. In between at around 10th minute my line was connected to the customer care executive as i heard the ring, and barely within 3 rings I was put back to hold to continue the mockery. Finally after about 7 minutes of silence the background songs back to life and still not connected to the technical department. I am ashamed to be part of such an service provider who makes the customer wait for 30 minutes and who is still unable to sort the issues regarding a premium service that has been subscribed by the customer.

At this time i have ended the call at 30 minutes of being put on hold. This is outrightly atrocious.

In case you want to put an end to the mockery kindly revert back to me.

With Regards,

Anoop Menon