[Resolved]  Airtel — GPRS and Balance Deduction

Address:

Pune, Maharashtra

------Original message------
From: <[protected]@gmail.com>
To: <[protected]@in.airtel.com>
Date: Wednesday, May 11, 2011 1:32:03 PM GMT+0000
Subject: Re: FW: [protected] : BALANCE DEDUCTION

Hi team,

I am not sure what really did with Airtel. Whenevr I got up my balance get deducted. Today it was RS. 215.

In the afternoon, I raised this issue and your agent has confimed me that my balance will be returned as i did nt activate any services ( Req # [protected] ).

At 6 PM today, I called customer care to check the status..i got funniest answer stating..u have been charged because you were surffing through airtel gprs. Where as I still have same old MO settings. Your CC agent told me that GPRS recharge is for only download and nt for surffing..... Amazing and shocked. So he asked to recharge it again and even asked me to take MO settings.

Guys...please educate ur team or me. If after every recharge I will have to confirm settings then there is some issue from ur side.

Please advice me what to do now?

Regards,

Amogh Koparde
+91 [protected]

------Original message------
From: <[protected]@in.airtel.com>
To: <[protected]@gmail.com>
Date: Tuesday, May 3, 2011 11:19:44 AM GMT+0530
Subject: FW: [protected] : BALANCE DEDUCTION

Dear Amogh Koparde,
Ref: Email dated 03/05/2011, expressing concern regarding balance deduction towards video pack and Unable to contact customer care for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We request you to ignore the previous mail.
After verifying your account details in our system, we found that the charges of Rs.75/- are deducted towards hungama download through Airtel Live on 01/05/2011 and Rs.11/- for FunTime Subscription service till 13/04/2011.
We would like to inform that the FunTime Subscription service has already been deactivated on 03/04/2011.
We wish to inform you that the deducted amount of Rs.86/- will be credited to your account within 24 hours as a one time benefit.
Currently there is no Value Added Service active on your number.
In future, to deactivate any Value Added Service, we request you to send an SMS as STOP to 121.
In order to avoid balance depletion, we request you to save the Mobile Office settings as default settings and delete the Airtel Live settings.
Service message:
If you wish to stop the service SMS, we request you to follow the below mentioned path:
Step 1:
Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset) Step 2:
Please switch off and switch on your handset.
Further to this process of turning off the Push SMS, you will not receive any service SMS.
Further, we request you to ignore the promotional calls or messages from airtel to avoid such activation in future.
To help customers stop promotions to their Mobile or Landline numbers, the Telecom Regulatory Authority of India (TRAI) has set up a National Do Not Call (NDNC) registry. Once you are registered on the same, all promotional calls/SMS from telemarketers adhering to the TRAI guideline, to your number will be stopped within the specified time of 45 days. All registered telemarketers can access this list and they are required to deselect those numbers from promotions as per TRAI mandate.
We would like to inform you that currently your number is not registered under NDNC registry, to activate that same we request you to dial 1909 and follow the instruction to register your number.
Unable to contact Customer care:
In order to serve you better and provide you best of services at all the time, we request you to write emails to us.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,

HELEN ANITHA S
Customer Care
Bharti Airtel Limited