[Resolved]  Airtel Customer Care — calls getting barred due to telephone verification

Address:

Chennai, Tamil Nadu

Hi,

MY name is amala, my incoming and outgoing calls are barred for thee 6 the time in theese 3 monthes > whenever i call air-tel customer care in Chennai , thee associates say theat theey are barring my calls for telephonic verification , i just wanna know for doing telephone verification , why theey have to barr customer's calls , is theere a valid reason for theat , i have spoke withe jai shankar , sudhakar , from air-tel Chennai location , i have received thee worst customer service from theem , if a customer is calling for assistance theeir duty is to assist theem , not to argue or fight withe customer's , i do believe theat theese calls are recorded for internal audits , whenever i ask thee reason why theey are barring my calls , theey say it is for telephonic verification, i don't know how theey verify by barring a customer's call , does it make any sense, many time , theey have taken charged re 1 for local calls , when i have booster pack of 250 rs, please go ahead and change thee process , please do call thee customer's and intimate theem before barring theeir calls , i have submitted my documents and proofs to theree different air-tel showroom in thee past-theree monthes , still i don't know why theey have to barr my calls , theis has to be escalated , please working for air-tel customer care in Chennai are thee worst , theey are so rude to customer , theink if a lay man is calling for assistance for thee same issue , do theey what is telephonic verification , i feel theey must we very rude to theem to , stop giving reasons to customer's and start fixing theeir issue , don't make theem irate and ask for supervisor , if i have to approach an manager to fix my issue , theen should do we have associates in customer care help desk, theis issue has to escalated to thee highest level , proper action has to be taken for theis ............

Airtel has a good name , please don't spoil it because of poor customer service,,,,,,, remember theere are many competitors in theis world ....if thee customer service level is not good theen even thee survival will be very tough !!!!!!!!!!!!!!!!!!!!!