Airtel

5 Reviews

Seshan K Seshan on May 21, 2012

Deactivation of SIM without proper notification

Hi,

I am an Airtel customer from the past 8yrs. They have always been providing good service except for this time. I was currently out of the country for 3 months, they have disconnected the service and recycled the SIM without notifying me in advance. I was using the Airtel SIM also for any incoming messages as the outgoing call rates were high. I had got a message from airtel last week saying "We are disconnecting your service due to inactivity from 4 months". I had left India on 22nd February and returned on 19th May. How did they say its "4 months of inactivity". I remember I had called people when I went into the flight as well on 22nd February, and as per the dates of usage I can assure that its only 88 days I had not used my airtel number for any outgoing communication. However it was within the network range and I was getting the incoming messages when ever there was a foreign network service provided. Today when I called the customer care to get my SIM activated, they are saying that they have already recycled my number and also their response to my questions were irresponsible.

Is this the way to respond to a customer who was believing in airtel and using it from the past 8 yrs?

How can Airtel send me a message saying "Inactivity from the past 4 months" as its not even 3 months?

Can I get contacted from an Airtel Officer?

Airtel number +91 9901198005

4 Comments

Comments

May 24, 2012 by

Seshan K Seshan

I have logged a complaint in the above mentioned link. The Reference Number is OT052400017. I hope i will get my number activated.

May 28, 2012 by

Seshan K Seshan

Hello Rakesh,

Thank you for the response. I did get a call from Abhishek yesterday and he told me that he will get appropriate reasons of why the number is deactivated, but till now i haven't received a call/sms. Kindly resolve this issue ASAP. You can contact me at +919035360393.

May 29, 2012 by

Seshan K Seshan

Hi Rakesh,

This is strange that Airtel just assumes that the issue is resolved without taking any action whatsoever. I have received an email from a certain Mr.Abhishek Mankotia who claims my issue is resolved. How is it that my issue is resolved and what is the resolution, do you plan on letting me know about it or is it just that you guys think you have resolved the same for your benefit? i have so far not received any SMS from any representative of airtel except that one person who wants me to buy a new connection and that too from Airtel (!), i hope to hear from someone responsible at the earliest.

Seshan.

Jun 3, 2012 by

hikaps14

They did same to my 7 year old airtel no.

Airtel is certainly not a good company now. They are screwing they old/loyal customers. They deactivated my cell no. without even notifying me.

Now when i called to check, they say that it has been assigned to some one else..

old cell no. 9871732015..

Rubbish service...by AIRTEL now. Beware old customers. Now they are looking for mistakes made by old customers and they will penalize you.