[Resolved]  Airtel — RUde and Unprofessional Customer Service

Address:

South Delhi, Delhi

Dear Customer Service Manager,

I would like to complain about the behavior of your staff in Dehra Dun customer service.

Please note that a phone call was made at the number[protected] on February 1, 2011 at around 12.15 p.m

Some male person answered the call by simply saying hello. There was no greeting message, or any welcome address or anyway we would know that we have called Airtel or someone's home number. We had to ask who is speaking for the person to say that his name is Sonu. Even then he did not that it was Airtel's office and that how they could help upon. Again we enquired that is it Airtel's office and then he replied saying that yes it was Airtel's office and that what was problem.
When we required that we had doubts that it was Airtels office and would like to speak to their manager, he passed the phone to some female colleague who said that I should just get down to my problem and not bother about who the manager was. When we asked them that is this the way to speak to the customers, then the male colleague Sonu could be heard saying in the background " Phone Kaat De Na" prompting his colleague to disconnect the phone, which she promptly did. Thereafter we tried calling the number again twice and they disconnected each time.

Please note that all this conversation was made in most uncalled, unprofessional and unruly manner. It definitely does not speak of the customer service which Airtel claims to be providing, or maybe the service is just limited to Metro and smaller towns are being ignored.

Please note that such service had left a vary bad impression on us.

Please note that a relative of ours had taken a prepaid number in Dehra Dun yesterday and we were trying to call the customer service in Dehradun to help her. Had we known that the service is so poor we would have never recommended her to take an Airtel connection. Our Delhi numbers are under the Airtel Gold plan, so maybe we were unaware of the level and kind of services being provided to non Airtel gold customers. But if this is so then we would not recommend non corporate users to go with Airtel's services.

Please let us have your feedback for the same.

We are writing a separate email regarding the problems being faced by the prepaid number
Looking forward to your reply.

[protected]@gmail.com