Airtel Digital — Open

Address:

Mumbai Suburban, Maharashtra

From: Ujas Doshi
Sent: Tuesday, June 14, 2011 12:08 PM
To: '[protected]@airtel.in'; 'dthnodal.[protected]@airtel.in'
Subject: No resolution to my problem sine 11th june

Hello,

Registered name: Jitendra Doshi, Customer ID: [protected]

I am seriously disappointed with the customer service that I have received in last few days. I am not receiving any signal since 11th June, 2011.

11th June- I tried calling the customer service a number of times. But, most of the times, the agents disconnected my calls. After about 7 calls, I was finally told that my complaint cannot be registered as the system was down. I am OK with that answer, but that answer needs to be given at first call not after 7 calls. I had wasted about an hour on this day to no use.

12th June- I again try logging a complaint in the morning. But only after a few calls, I successfully register the complaint. In the first or second call this morning, after I logged the call, I was asked to wait for complaint number. But the call was disconnected in the process. I call up again immediately, and was told there was no complaint registered. After successful complaint registration ( Complaint no. : 8971371 ), I was informed, that the engineer would visit my place before 3:30. I wait till 4:30, before calling up again. I am informed that the status is open, but it would require another 24 hours, as they would send the complaint once again. Why do you need to send the complaint once again when it has already been sent. And why 24 hours more when it has already crossed 24 hours once.

13th June- I am expecting the engineer to be coming by end of the day atleast. I get a lot of calls from engineer saying they will be coming by EOD. But, they never come. I again call up customer care but no response.

14th June- I try calling up customer care in the morning. Again the same story. I am informed that the status is open, but it would require another 24 hours, as they would send the complaint once again. Why do you need to send the complaint once again when it has already been sent. And why 24 hours more when it has already crossed 72 hours.


I request you to check my call logs for these days and try to understand the events.
1) My calls were abruptly disconnected so many time.
2) Whenever I asked to register a complaint, I was asked to hold for long time without any response
3) On 11th June, a certain Mr. Rajkumar asked me to perform some troubleshooting steps, which completely screwed my STB
4) On 14th June, morning, I was told that this connection does not belong to you (Jitendra Doshi) although all other details were matching. Do check this call.

I am fed up of this kind of service. I expect good quality of service especially from Airtel as I believe it is a good company. I have dealed with a lot of service providers in my life. I am sorry to say this, but the quality of service I have received from you is lower than even some of the government organizations.

If you check my account for last few months, I have repeatedly paid service charge of Rs. 100/- almost monthly. It has become like a hidden charge of 100 Rs. per month.

I have faced a large amount of ordeal, more so in last few days. I think I cant tolerate any more. In these days, not only I have lost 4 days of my service that I pay for, but also hours of my time calling the customer care. I don’t think it can be compensated.


Hence, I would like to discontinue the services and request you to refund the remaining balance as I am not doing this by choice. It is because, I am left with no choice.

I would appreciate a prompt reply.


Thanks and Regards,
Ujas Doshi


ujas.[protected]@infomedia18.in | +[protected]