[Resolved]  Airtel Digital TV — Rude Engineers..!!

Address:

Thane, Maharashtra

Hi,

My customer id number for ADTV is: [protected]
I wanted to add "Food-Food" channel so I had called to customer care in mid of May.
He told me that to add Food-Food channel, ADTV engineer needs to come at your place and migrate the satelite. He told that engineer will come in 48 hours. I waited till end of May (around 10 days) but no sms or engineer came. I again called in customer care in the beginning of June and asked him to place a complaint. He told that in 48 hours surely engineer will come and solve the issue. I got the message for Customer Request number - 8748793 and in that message some HAPPY CODE and the mobile number of engineer ([protected]) was shared. I got this message on 5th June 2011. I waited till 10th june but no engineer came. Then I tried to call on engineer's number but it was always busy or switched off. Hardly once, he answered my call and asked me to text him the the request number and address. I did the same. But still as expected, there was nothing to happen..!! Then I tried calling him again at 24th June and hardly he answered my call and this time, it was un-believable..!! He told - "Ye sab kaam ham nahi karte, Customer care me call karo" and cut my call. I tried again and he told that "jo karna he kar le..!!" and again cut the call..!! He cut my call 3 times.

Now this is enough..!!
Your customer service and engineer team is very poor..!!

I need this issue to be resolved as soon as possible.
I also want you to take action against the engineer who doesn't know how to talk with Customer..!!

You can call me any time for more details.
You may get my number from my customer id using your system

You can mail me in case you need more info.

Looking for the proper actions to be taken as soon as possible.

Regards,
Raj Khatiwala
[protected]@gmail.com