[Resolved] Airtel Digital TV — AV working, HDMI not working | |||
I have bought through IVRS a Airtel digital TV HD type set top box. I got message on 20.03.2012 stating my customer ID [protected] and Order ID 1403988. Installation was scheduled on 21.03.2012 by 9.00AM as per the sms message received from Airtel. On 21.03.2012 two persons came from Airtel franchise to install the connection at @ 4.30PM. In our building they have common dish for entire building. So from 4.30PM to 8.30PM they tried getting signal but signal was not coming. They got tired of and me as well and they went back stating they will bring instrument to check signal strength. Next day another i.e. on 22.03.2012 another set of people came and they told signal was okay and there is problem of HDMI channels having lock. I have two LED TVs one from Sony and one from LG. I had connected LG at the time of installation. I also thought there could be issue with HDMI, so I installed Sony TV and removed LG. Even after installing Sony TV the singal from HDMI was not coming. I have brought both TV from Muscat. I was using Sony TV and my friend was having LG TV. We both were using Indian Dish TV set Top Box in Muscat through HDMI cable. There was no issue of transmission of signal. Third day another team came and checked and found some problem with LNB. Then changed LNB and singal started coming. With this signal TV was working with AV connection and there was no signal still from HDMI cable. They concluded that TV is problem and the Set top box. As I was not at home I told them that laptop is getting connected through HDMI in both LG and Sony then why Airtel is not getting connected. For this they did not have any answers. I think they cannot think beyond certain point. I have seen may cases where in they have changed Aitel set top box due to problem of signal not coming, Moreover I contacted their customer care number [protected] on Friday i.e on 23.03.2012. Somebody in name of Ankit received call and stated that he will get resolved the complaint by Saturday evening. Till saturday evening no body called. I call up same number again and asked regarding my complaint status, to my surprise they told that no complaint has been registered. They registered complaint again and gave number 17266211 and asked me to call number [protected] in case of any issue. I asked whether they will come next day as it was Sunday. They told they will definitly come and solve the problem within 24Hrs. Till sunday after noon nobody called. I again called same number and informed about my complaint. They asked for address. As pin code was wrong they told hence the Engineer has not come. I was suprised with this answer. I asked them why didn't the concerned person called me on my mobile which was registered with company. They modified the PIN code and again registered complaint No 17283916. It was informed again that the Engineer will call and come before 6.45PM on sunday. Nobody called and nobody came. The number [protected] mentioned in SMS was found to be switched off always. Moreover they gave number of Crystal communication and asked them contact person for resolution. When I called up Crystal communication, the person incharge informed that the building I am staying is not on his purview. He gave me number of one Saran who is responsible for this connection. To my surprise they were the same people who had come for installation and did not have any clue of issue. Today on 26.03.2012 I contacted Airtel digital office 42102783. They told that Engineer will be come and resolve the issue before this evening. There was one call from a person and informed that he has told Engineer regarding issue and he will call and come today. Meanwhile there were two called from airtel asking whether issue has been resolved. To my surprise even after telling them twice before regarding wrong PIN code still same mistake was being continued by them. Airtel registered two new complaints today 17305445 and 17308637. Airtel customer care called and registered the complaint. They also sent message stating complaint number 17266211 and 17283916 has been resolved even without any solution. This was last nail to the coffin. I again called up Airtel office number 42102783. They connected me to Crystal communication again and he directed me to earlier person. This is going on round and round and I would like to return the box and discountinue my connection. I will also require refund of entire amount taken for installation process. I would request your help for the same Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
AIRTEL DIGITAL TV — regarding failure of signal transmission of digital tv
sir,i'm unable to view anything on my digital tv as the set top box is not recieving any signal since 24th of nov.i hav since lodged the complaint on its customer care..umpteen times..every time i'm assured that the problem will be resolved shortly and i'm given a complaint no..till today i hav been given 4 comlain no- but my problem has not been resolved till date.now i want my money back as i bought this just 15 days back..
dr neeraj kumar
customer id-[protected]
complain nos-1531069,1533104,1541318,1542022
I was away on a trip to Europe for a few weeks and on returning the reception of several channels was poor and breaking up. Sent an SMS to Help for which I paid Rs 3 but I got the phone call within the time specified but could not speak to the person and when I called back the phone was switched off. I called the call center and the call kept dropping all the time. I eventually sent them an email to which they responded. They have accepted that there is a problem with their channels (due to weather conditions) but though there was an improvement, the situation is still the same. I am paying for an ultra pack and not accessing more than half a dozen channels. How long will this situation continue? Seriously considering changing service providers once my account balance is through. Maurice Thomas
Dear Mr. Rakesh Ranga,
Thanks for ur mail. But whatever u try I will carry the bad service being provided by ur franchise for ever. I thought that airtel has been giving good service. But it was wrong.
I had spoken to some other dealer in chennai regarding this issue. He clearly told me that there is no problem in TV. As building is having common dish the frequency of the dish installed and the frequency of set top box will not be match due to which the problem is coming. He suggested me for going for separate dish for this issue. I called up franchise and asked them to provide separate dish for my connection which they agreed.
Today morning I got a call from one number[protected]. They asked whether my problem was solved or not. I informed that I have spoken to the Franchise to put separate dish for me as building was having common dish, for which he agreed and told me that they will come by 6.00PM and put a new dish and resolve the issue. One more complaint was registered. Complaint number was 17326443. This is fifth time I am getting complaint number and there is nobody in sight who can come and give solution.
I called up the franchise one Mr. Saran GSM number [protected] (as he was the person who agreed for providing separate dish for me) at around 5.30PM and asked about the person suppose to visit. He told that they are near building and will be there any minute.
I reached home at 7.00PM and found that nobody has come. I called up Mr. Saran and asked him about the person. He told that the person will be there anytime and will check set top box and show us. When I asked him about the dish he told he is not the one who will be providing separate dish. Separate dish will be provided by somebody else.
Well I think things have gone too far and there no point in asking for resolution. I would suggest please arrange for the refund of my money. Anyway I have decided to throw this box into dust bin. It is good for nothing
I am sure that u are not scrutinizing while giving franchise whether they have competent enough or not. I was even more hurt when the franchise guy told me that u can watch is AV since it coming. Then why the hell should I pay for HD set top box to watch in AV.
I feel nothing less than cheated. I would be expecting a call from ur end tomorrow for refund of my money. Otherwise I will have no other way to approach legally for my consumer protection right. I am not looking forward to any solace mail as i HAD ENOUGH OF NONSENSE FROM UR FRANCHISE.
Hope u understand the seriousness and act.
Regards
L. Chellappa
Thanks for ur mail. But whatever u try I will carry the bad service being provided by ur franchise for ever. I thought that airtel has been giving good service. But it was wrong.
I had spoken to some other dealer in chennai regarding this issue. He clearly told me that there is no problem in TV. As building is having common dish the frequency of the dish installed and the frequency of set top box will not be match due to which the problem is coming. He suggested me for going for separate dish for this issue. I called up franchise and asked them to provide separate dish for my connection which they agreed.
Today morning I got a call from one number[protected]. They asked whether my problem was solved or not. I informed that I have spoken to the Franchise to put separate dish for me as building was having common dish, for which he agreed and told me that they will come by 6.00PM and put a new dish and resolve the issue. One more complaint was registered. Complaint number was 17326443. This is fifth time I am getting complaint number and there is nobody in sight who can come and give solution.
I called up the franchise one Mr. Saran GSM number [protected] (as he was the person who agreed for providing separate dish for me) at around 5.30PM and asked about the person suppose to visit. He told that they are near building and will be there any minute.
I reached home at 7.00PM and found that nobody has come. I called up Mr. Saran and asked him about the person. He told that the person will be there anytime and will check set top box and show us. When I asked him about the dish he told he is not the one who will be providing separate dish. Separate dish will be provided by somebody else.
Well I think things have gone too far and there no point in asking for resolution. I would suggest please arrange for the refund of my money. Anyway I have decided to throw this box into dust bin. It is good for nothing
I am sure that u are not scrutinizing while giving franchise whether they have competent enough or not. I was even more hurt when the franchise guy told me that u can watch is AV since it coming. Then why the hell should I pay for HD set top box to watch in AV.
I feel nothing less than cheated. I would be expecting a call from ur end tomorrow for refund of my money. Otherwise I will have no other way to approach legally for my consumer protection right. I am not looking forward to any solace mail as i HAD ENOUGH OF NONSENSE FROM UR FRANCHISE.
Hope u understand the seriousness and act.
Regards
L. Chellappa
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Airtel Digital TV. — Signal Fail
Cu. Id. [protected]Address . Ho/No. 15, 16 Saidham Colony Near Bala ji Nagar Narela Sankari Bhopal .(MP.)
Contact No. [protected]
Complain Detail. Set top box cant get signals at the time of rains. even rains is not so heavy and very little.As I can not get unintrupted and clear service of digital tv.
Pls, do the needfull asap.