[Resolved]  Airtel Digital TV — Topup Changes without customer notice

Address:Bangalore, Karnataka

AIRTEL DIGITAL TV IS HAVING WORST CUSTOMER CARE / TECHNICAL SUPPORT FUNCTIONS WHICH I HAVE NEVER SEEN IN MY LIFE WITH ANY OTHER VENDORS
I have Telugu regional topup activated on my customer ID, on 24th Jun 2010 morning it got changed to Kannada regional topup without my permission.
I have raised a complaint with Airtel on 24th Jun 10 morning, customer care executives informed me that there is some problem in the back end most of the customers facing the same problem and they have given a complaint number said it will be resolved by 25th Jun 11.00AM.
I called them again on 25th JUN at 1.00 PM, they said they are going to escalte this and given one more complaint number and new resolution is 26th JUN 11.00M, again i called them on 26th 1.00PM, no proper answer from them and they are about to give one more complaint number, i refused to take the new complaint number. Till now the issue is not resolved.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information