Airtel Digital TV — Post Installation complaints unattended

Address:

Bangalore, Karnataka

Hi,

Customer id is [protected]

This complaint is in regard to the post re installation problems i have been facing of Airtel digital TV. I had called up and register for re installation of the same on the 30th July'10 and the re installation was done on 28th Aug'10 after escalating a lot. When they reinstalled the channels were coming up fine for 15min and after that it is showing Error Code 6 and asking to recharge the account. i have recharged the account twice, i have 650Rs balance in my account now. But even after that i am not able to view any of the channels. i have called up customer care so many times that i am really fed up of it. They simply say that u will get a call in next 1 hr. but that 1 hr has never come up till now.

there is so much communication gap between the Customer care and the technician. these customer people really suck. when i call them they hang up the phone saying thanks for calling Airtel Digital TV. If a company can't service its clients then why give out new subscription when its pathetic at servicing end.The distance between the old and new residence is less than 100mts and such a bad experience when we are ready to spend money to have the same shifted.

I would like to file a complaint with minimum 50000Rs compensation for all the agony, frustration and irritation we are still undergoing because of the same. If the issue is not resolved today i am going to file a complaint in Consumer Court for the same.

-Shalini