[Resolved]  Airtel Digital TV — DVR PROBLEM - REPLACEMENT PROBLEMS

Address:

Bangalore, Karnataka

CUST ID, AIRTEL DIGITAL TV : [protected]

PLEASE NOTE UR TECHNICIAN MR.SHEKAR ([protected]) IS HIGHLY RUDE AND JUST WALKS IN AND OUT OF OUR HOUSE AS IF IT IS HIS OWN HOUSE. HE CAME IN YESTERDAY WITH A NORMAL SET TOP BOX AND SAID COMPLAINT WAS RAISED FOR THE SAME AND WOULD BE BACK IN HALF AN HOUR WITH THE DVR BOX.

TODAY MORNING, WITHOUT CALLING HE JUST WALKED INTO THE HOUSE AND GOT THE HD BOX SAYING COMPLAINT WAS RAISED FOR THE HD BOX AND NOT FOR THE DVR … THIS IS ABSOLUTELY RIDICULOUS !!! (PL GO THRU TRAILING MAIL FOR CLARIFICATION OF THIS POINT)

CUSTOMER CARE REFUSE TO TAKE A COMPLAINT UNLESS U PRESSURIZE THEM. THEY ALWAYS SAY “IF WE REGISTER A COMPLAINT U WILL NEED TO PAY Rs.100/-”

PLEASE TAKE THE CONNECTION BACK AND REFUND MY AMOUNT. I HAVE HAD ENOUGH WITH AIRTEL. THIS IS ABSOLUTELY UNCALLED FOR …. IT IS NOW MORE THAN 3 WEEKS SINCE THIS DRAMA IS GOING ON AND IT IS SURE WASTE OF MY OFFICE TIME.

UR ENGINEER SAYS HE CAN ONLY CONME IN BETWEEN 10.30AM AND 05.30PM AS THOSE ARE HIS WORKING HOURS, HENCE I HAVE TO LEAVE OFFICE EVERYTIME AND GO WHEN HE COMES …. .THIS IS HIS THIRD VISIT WITHIN THE LAST 15 DAYS WITHOUT ANY SOLUTION. ANY QUESTION PUT FORWARD TO HIM HAS THE ANSWER “CALL CENTRE PPL DID NOT GIVE ME CORRECT INFORMATION, HENCE IT IS NOT MY FAULT, PLEASE SPEAK TO THE CALL CENTRE.” HE ALSO MENTIONED THAT THERE ARE TOO MANY DVR BOXES AWAITING REPLACEMENT AS IT IS A COMMON COMPLAINT SO HE CANNOT GIVE ANY TIME FRAME AS TO WHEN IT WILL BE REPLACED. PLEASE NOTE IF THE DVR BOXES ARE FAULTY THEN WHY DID THE SAME GET SUPPLIED TO US / CUSTOMERS ??????. (I HAVE RECORDER THE CONVERSATION WITH HIM SO HAVE PROOF THAT HE SAID THIS).

IS THIS THE SERVICE AIRTEL IS GIVING ?????? WE WENT IN FOR AIRTEL EVEN THOUGH THE COST WAS HIGHER THAN YOUR COMPETITIORS AND THINKING SERVICE AND QUALITY WOULD NOT BE AN ISSUE BUT WE HAVE BEEN LET DOWN BEYOND OUR IMAGINATION .. IS THE HARRASMENT TO THE CUSTOMER WORTH IT OR IS THAT UR INTENSION ????????????????????

PLEASE LET US KNOW IF WE NEED TO APPROACH THE COMSUMER CARE COURT TO GET IT RECTIFIED OR WILL YOU BE LOOKING INTO THE REFUND OF THE COST / REPLACEMENT ???

MY NUMEROUS EMAIL SEEM TO HAVE NO EFFECT TO YOUR CASUAL APPROACH TO THE ISSUE.

A DIS-SATISFIED CUSTOMER

VISHAL