[Resolved]  Airtel Digital TV — Complaint against Airtel

We had installed Airtel Digital TV on 30/05/2009. After a week the screen started showing that this card is not valid. By contacting Airtel Call centre they told that Rs.100 is balance from our side. After recharging Rs.100 it was activated. After a week again i.e. 15/06/2009 again the TV screen showed that this ID card is not valid. We again called centre again they informed that we have subscribed for ESPN package and Rs.60 is pending in our account. While we had not sent any SMS for subscription. The fact is that airtel has deactivated free to air channels also. Is airtel collecting Rs.50-100 every week with the customers who had subscribed for free to air channels for one year on some pretext or other?
Why are ads given for fee-to-air channels subscriptions for one year? Can I get justice from airtel? Every time we contact airtel customer service they say "You pay this amount this time and next time it will not happen? Is this the way adopted by airtel to humiliate genuine customers and harrass them by charging them exhorbitantly evey week?
Airtel Digital TV ID No.[protected]
Order No.3710541
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Aug 14, 2020
Complaint marked as Resolved 
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My customer Id is [protected] dealer pin code is 54325...30th march 2010 they instaled the worst service tv called Airtel Digital tv...Suddenly on 16th of april 2010 i recieved a message at 9:15 am that "Account suspended recharge Rs.120"

Note : When i bought this worst digital tv the dealer as well as Airtel customer care informed me that this scheme is free for 5 MONTHS from the purchase date...


Regarding this i called Airtel customer care 2 times with the reference No. 2381207 & 2460226...
They told the engineer's used 28 meter's of cable in which THEY USED ONLY 12 METER'S i checked today...

I WANT SOLUTION I WANT AIRTEL TV TO INSPECT MY CABLE & ITS EXACT LENGTH IN WHICH THEY ARE DOING FRAUD...

I WILL NOT LEAVE THIS OR ELSE AIRTEL HAVE TO PROVE THAT THEY USED 28 METER'S & THE AGREED SIGN OF "MINE"...I WILL NOT HESITATE TO GO TO CONSUMER COURT...
I AM ALREADY CAMPAIGNING PEOPLE NOT TO BUY THIS WORST TV BY GENERAL CHAT BROWSERS BY SPENDING MY HALF DAY IN IT...
Airtel digital TV Company is a big fraud. cheater!!!

Airtel DTH — dealer has not recharged dth even after receipt of full payment

TCL has paid Rs.7500/- to New Ybm Inc.on 25.02.10 for recharging Airtel Digital connection for 6 months renewal.
The dealer has recharged for 2 months after i week. and the connection has got cut.
now the dealer is not agreeing to recharge & we would like to get the money back.
hi.. i am Sujiet verma, customer ID [protected], have been installed your Airtel Digital TV on September- 2009. I am very setisfied with your sevices and channels but i wanna state that when the customer does not have enough balance in the set top box service, your Airtel Digital TV should provide at least DD National Free...

thanking you
Yours Customer
Sujiet Verma
Customer ID [protected]
e-mail: verma.[protected]@gmail.com

AIRTEL DIGITAL TV — Resuming of services pending after 4 days

My Airtel Digital TV costumer id is 30018869. I had logged a request in Airtel Digital TV for my Location shifting some 10 days back and for suspending my services for a period. After repeated calls and follow ups no body came to dismantle the antenna but the suspended my services, Finally after 1 weeks followup I asked them to cancell my request for location change and at least resume my services. Again after repeated follow ups and my services have not yet been resumed. I have recieved multiple request numbers (2614659, 2624241) but they still seem to be unable to resolve the issue. I feel pity for the boys and girls sitting in the call center and taking calls, they repeatedly say that they are sorry, but I think the company should be sorry for making them work in such condations.
My TV services are still suspended and I am not able to find any responsible and concerned officer or person in airtel. They don't have an escalation process and there seems to be a total system failure as everytime I call them they give me a new time limit. Hope somebody is there working on issues like thisor one day Mr. Mittal would be on a fault finding mission for the failure of his venture. We are theone paying for all your salaries and at least deserve a genuien effort, a proper concern, a proper explaination and somebody who can hear and resolve. I wish there is somebody responsible reading this.
Sorry for my Typo my correct costumer ID is [protected]

Airtel DTH — ENGINEERS SLEEPING??OR DO THEY EVEN EXIST?

I am the "MOST MISFORTUNATE AIRTEL DIGI TV CUSTOMER IN THE WORLD " !! From where do i start ... it has been a nightmare from the day my relationship with AIRTEL began.. wether it is teleco, broadband or DTH .. I think "AIRtel" leaves it all to the AIR to tell the customer how to find a solution to their problems.. I dont even understand why do you guys have a CUSTOMER CARE.. It should be called.. CUSTOMER ??... WHO CARES ???.... OR CUSTOMER... I DONT CARE !!...

For a company who has been scaling up the BRANDING activity & the promoting FOOLISH Promises like recording soaps for the arrogant wife..its high time they start getting their BASICS right..

My issue is as simple as the spelling of AIRTEL.. i have shifted from Chennai to bangalore & i want someone to come & REINSTALL my AIRTEL digital TV.fOR THIS 4 TIMES A REQUEST HAS BEEN TAKEN AND EVERYTIME AN ASSURANCE GIVEN THAT SOMEONE WILL COME AND REINSTALL IT TOMORROW..this Tomorrow has not Come as yet!!!!Shamelessly advertising and Hiking customer Expectations with Zero Deliverance by Airtel has left a bitter taste in my Mouth about the Brand and WILL NEVER EVER SUGGEST INFACT DISSUADE PPL FROM BUYING ANYTHING THAT IS REMOTELY CONNECTED TO THIS GOD FORSAKEN FIRM....THE CUSTOMER IS MADE TO LOOK LIKE JOKE!!!
AND WE THOUGHT THIS WAS ABOUT "ENTERTAINMENT"??????????????????????

. You first need to call your so called CALL (or DO NOT CALL ) centre & listen to your boring AIRTEL music which blares away like a crow in your ears for a minimum of 30 minutes for each call.. then you WARN the customer that YOU WILL RECORD THE CALL..& suddenly..everyone forgets to pick up the call..i think they get too tired everyday by PLAYING THE LOUD MUSIC & go off to SLEEP when a customer calls..This is my second week in Bangalore & you guys dont seem to care.. I HAVE A GREAT IDEA.. I will drag you to court & make sure YOU BECOME A NATIONAL SHAME .. I expect immediate revert on my complaint from AIRTEL's end & want my connection to be reinstated with immediate effect before 12 noon.

Abhay
[protected]

Customer Id:[protected]
I had recharged Airtel Digital TV 1200 Rs last month now, my account showing -790 rs, Hence Account has been suspended for one week I have called up many times and got three complaint no 2764651, 2753925, 2756423 but no action has been taken place. Now, I have told them to disconnect the connection, they are not doing and told me that your Rs 1200 can not be refunded. I am suffering of the poor service and attitude.

Regards,
Vikas C Chaubey
Cust. ID: [protected]
Vasant Kunj New Delhi
I am Gaurav Kumar Singh, an airtel digital tv user. I have shifted to a new place and had requested customer car of airtel dtv for de-installation and re-installation of the connection at my new place..they had booked my request 5 five days back for 11- June nobody turned out and nobody even called..
We had again called customer care to know the reason, there was no reason being provided, just a complaint lodged--ref#3035713 for negligence of engineer. We were promised that our request will be taken care of before 2 p.m. -- June 14 but again no call, nothing from AIRTEL. Customers are made to wait for 15-20 min on customer care toll free number, nobody to attaend the call.. REALLY WONDER WHAT ARE CC EXECUTIVES BUSY WITH WHEN THEY ARE NOT ABLE TO SOLVE AND MANAGE SMALL ISSUES OF CUSTOMERS.

We had faced faced similar experiences in the past when even after recharging the account, airtel dtv was not airing anything for a month. Really would want CONSUMER FORUM to look in to this seriously, AIRTEL DTV cannot take customers for granted and just do everything according to their will..

Gaurav Kumar Singh, customer id--[protected], email id-- [protected]@rediffmail, com
my cust ID is [protected]
I purchased airtel digital tv on 7th June 2009. all was ok suddenly on 4th July 2010 the screen went blank
I made a complaint. they promised that there is some fault, so engeneer would come till 5 PM and solve your problem
it was a Sunday, so the whole sunday went as waste.
no one came and no call also regarding the issue was recieved. on 5th July I again called up. they said sorry madam your solution time has been extended in our system now you be rest assured your tv will be allright by 10.58 AM... at 11.30 I again called as there was no improvement. I was given another time... sme dialogue... your solution time in our system has been extended, your problem will be solved latest by 4.53 PM. but no one can explain me what the fault is.
they do not give you the number for any engeneer
I doubt do they have right people to solve the complaints???
sat with the complaint box to make the comapliant and I have realised appx every one's signal has gone after one year.
are they cheaters... or they just do not bother about other's time, or they do not have the required man power.???????
is there some place where I can get my replies...?????
customer id :[protected]
i have purchased south value for 1 year with telgu topup. from last 1month they have stopped broadcasting UDAYA & U2 .so please kindly rectify the in convenence.

AIRTEL DIGITAL TV — Service Complaint

Sir,

I have been following up with the airtel people for solving my Set box problem since last THREE days, they always make new promise of solving my problem and new date is given, which they are not honoring since last three days.

They always make new commitments and never honour them.
Have been speking to all the people aroiund the TOLL FREE number and still the problem is unresolved.

Request you to please help.

Regards
Ganesh Chaudhari
Cust ID [protected]

Airtel DTH — Non- redressal of complaint

I Am using airtel dth. For past 5 days i am facing some problems with the set top box. I have registered too many complaints against this problem but none has ever been resolved till now.
Kindly help me with the issue
The airtel digital TV's services are very very bad my airtel digital TV recorder is out of service but no one is bothering to rectify the fault 8 days had passed but no one cares tell us what I can do because the dealers of Amritsar ASHA ENTERPRISES ARE NOT TAKING OUR CALL . wat should we do to solve our problem my air-tel digital TV recorder 's id is [protected]
I am Prabhu and im not using any digital TV. But i got my customer id as [protected] which is registered by the name of some Coronel. On this basis im receiving daily message to my number [protected], the same i complaint to your customer care executives and they said they had registered the complaint and it will stop after 24hrs (this is past 2month appx.) and some lady from your end had called me for telling some offer and i explained the same thing to her and then she transfered to some other person where i explained the same problem that im recieving message from your end. But till now no action is taken from your end.

Kindly let me know issue in stopping the message to my number and how come u can register others number to other customer id.

reply me here

Prabhu M
Email - [protected]@yahoo.co.in
Contact: [protected]

Airtel DTH — fraudulent and wrong messages to the customer

I had received a message in my DTH stating that the recharge for my pack is Rs.1000/- for 12 months and Rs.550/- for 6 months. Since my validity has expired I had paid Rs.1200/- to recharge my validity for 12 months. To my astonishment I was vaildated for 7 months only. When contacted Airtel DTH customer care they say the message dosent include the taxes. Such messages are being sent only to mislead the customers that Airtel is the cheapest DTH available in the market. I strongly condemn such messages which are very misleading. and fraudulent.
I have done top up for Airtel digital.on 26 july TLUGU .There are total 8 channels BUT we have seen only 4 channels. WHAT ABOUT OTHER 4 CHANNELS
GEMINI TV, GEMINI music, GEMINI news, NAVVALU. NOT SEEN

6 TIMES I CONTACT TO CUSTMER CARE, THEY ARE ONLY REFRESHING ON THEIR LEVEL,
STILL NOT STARTED
MY CUSTMER ID IS [protected]
REGISTER MO NO IS [protected]
STRAT EARLIER

AIRTEL DIGITAL TV — no action regarding my complaints from about 1 and half month

dear sir,
i had purchased ur airtel digital tv on 10 july 2009.and now it has got dead from about one and a half month. i had informed several times to the customer care. they only given me complaint nos. which are3230344and3240447. and no one came till now. and they also given me their wrong address.
please send a service man as soon as possible for the repairing of it.my details are:-

Name:-Raju singh
Address:-287 keshew nagar
second lane behind surabhi public college
sitapur road lucknow.
Customer ID No.[protected]

To,
Bharti Telemedia Ltd.
Ahmedabad.

Kind Attn : Divisional Manager

Dear Sir,

Sub: Failure of System

Very sorry to disturb you and with heavy heart I am completed to lodge this complain directly to you. As even after two month complain lot of call & Reminder my problem is stand still.

I have Air tel Digital Connection and since last two month i find defiant to are be cause of "Error Code -II ( Card is not Air tel or not put improperly )

Even after respected request no proper consumer is given if replied " this will be attained in 24 hours " But so far non come.

It is really painful to notice when your respected organization staff do-not be their at all for your Costumer.

Hope this will result in something.

Thanking You,
Your faithfully,

Panchal Chandrakant
My customer ID is [protected] i purchese airtel digital tv on 16/08/2010 then 25/08/2010 my airtel remote control is not working i complain two time in custemer care no is 1st: 3796875
2nd: 3816249
but there is no any respons or call from airtel digital tv
i am very very unhappy with your service
i want to chang my remot control as possibal as fast

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