[Resolved]  Airtel Digital TV — Unfair Pricing Practices

I am customer of Airtel Digital TV. My Customer ID No. is [protected]. I got this connection 3 months ago and opted plan 1750 with 3 months free subscription that is new value pack.

3 months has been over and i haven't places any request to recharge it till date, due to out of station. i am not using this service from 15th August 09, after my account expired. Today i reached to my place and going to recharge it. But i came to know with the strange situation that my account is negative by Rs. 52/-.

I called the customer care and complained that i haven't give any standing instructions for my account than why it is negative? i haven't recharge my account because i was not able to use the service by being out of station for such period.

Customer Care executive replied that it policy of your company and put me on hold for long time without attending my call, when i asked to transfer my line to any senior person to discuss on this issue.

I want to know, how can anybody charge customer for not using services or how can anybody charge customer for unwanted grace period without any standing instructions or consent?

Customer is free to recharge it as per his convinience and availability.

Would requst you to please process my complaint. and provide me justice.
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Aug 14, 2020
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