[Resolved]  Airtel Digital TV — new installation delay

Hi,

I have registered for a new airtel digital TV connection . The customer care executive told me that the engineer will call 30 min before and come on sunday 5.00 pm. But since i didnt receive any call from airtel, i called again on 5th oct 09 and they registered a complaint ( no. 1168511 ) and the maximum resolution time given was 7th oct 09. But till now i didnt receive any call from airtel related to this ( no engineer calls/ no customer support calls) . I called customer care several times today and spend lot of time to explain to customer care executives, but before completing calls , most of the calls got terminated and nobody called back. One couple of calls which were successful, they told me to wait and when i asked about time frame, they said they cannot say that. When i asked about why this is not done, they said they dont know, it will be done, but cannot say time frame.

I am a customer of airtel for mobile, broadband personally and purchased two leased line for my company. The support used to be good for those devisions. But with digital TV i feel the customer support team's response / handline is very very bad.

Dunno where to excalate this since they are saying there is no escalation available further.

Joshy